Assistant Manager for the Erdman Center

Job Overview

We are seeking an experienced and dynamic Assistant Manager for the Erdman Center (boutique meeting and lodging facility at Princeton Theological Seminary) to join our team. In this role, you will support the Senior Director in overseeing daily operations and ensuring exceptional guest experiences. Key responsibilities include supervising staff, handling guest concerns, assisting in financial management, and ensuring the hotel meets standards. The ideal candidate is a problem-solver with strong leadership skills, excellent communication abilities, and prior experience in hospitality management. Flexibility and a commitment to delivering high-quality service are essential.

Guest Services

Ensure that all guests have a positive experience by overseeing service standards, assisting with guest inquiries, complaints, and resolving issues in a timely manner.

Analyze customer feedback and take corrective action to improve guest satisfaction.

Staff Supervision

Hire, train and manage front desk team (full-time and students), ensuring they deliver high-quality service.

Implement schedules, assign tasks, and conduct performance reviews.

Operations Management

Ensuring all hotel operations run smoothly.

Inspects facilities to ensure compliance with applicable standards and regulations.

Ensures maintenance issues are addressed in a timely manner.

Coordinate services with outside suppliers, vendors and event planners.

Assist with inventory management.

Event and Reservation Management

Assisting in organizing and overseeing events, group bookings, and ensuring reservations systems are properly maintained.

Financial Oversight

Assist in managing the properties financial performance, including budgeting, revenue management, cost control, and pricing strategies.

Assisting with all accounting activities to include accounts payable, accounts receivable, tax compliance.

Ensure accurate and timely reporting of financial transactions.

Prepare and submit financial reporting to the Senior Director of Auxiliary Services.

Compliance

Ensure the hotel adheres to all health and safety regulations legal requirements and industry standards. This includes managing emergency protocols and maintaining cleanliness standards.

Marketing and Sales

Collaborate with the Senior Director of Auxiliary services, the Assistant Director of Conference and Events, and the marketing and communication team to drive occupancy rates, increase revenue, and manage promotions.

Required Skills/Abilities

Customer-service oriented with the ability to handle difficult situations effectively.

Excellent verbal and written communication skills.

Excellent organizational skills and attention to detail.

Extensive knowledge of hotel and hospitality industry.

Knowledge of hotel management software (e.g., Maestro, Opera, etc.).

Strong supervisory and leadership skills.

Proficient with Microsoft Office Suite or related software.

Flexibility to work all shifts, including weekends and holidays.

Education and Experience

Bachelor’s degree, preferably in hotel/Hospitality management, business administration, or related field, required.

Three to five years of experience in the hotel industry required; managerial experience preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Experience:

• Supervising experience: 3 years (Required)
• Hospitality: 3 years (Required)
• Leadership: 3 years (Required)

Ability to Commute:

• Princeton, NJ 08540 (Required)

Ability to Relocate:

• Princeton, NJ 08540: Relocate before starting work (Required)

Work Location: In person