What are the responsibilities and job description for the Customer Service Manager - Snow Grooming North America position at Prinoth?
Job Type
Full-time
Description
PURPOSE :
We are seeking a highly skilled manager to lead and drive growth within our Snow Grooming Customer Service division. This position is 100% focused on parts and service, with a key emphasis on pricing strategies, inventory management, service utilization and financial planning. The ideal candidate will have deep technical expertise in snow grooming equipment, an understanding of parts and service management, and the leadership ability to manage and inspire a professional team. This role will provide you with the opportunity to make a significant impact on our operations while working with a world-class team. You will lead a talented group of professionals, fostering a high performance and customer excellence culture, while helping to drive growth and operational efficiency across multiple locations.
MAIN RESPONSIBILITIES :
- Oversee the Snow Grooming Customer Service business, focusing specifically on parts, service, pricing, and customer satisfaction;
- Collaborate closely with the VPGM and HQ team in Europe to align global strategies and operational goals;
- Develop, manage, and report on budgets and forecasts related to Snow Grooming parts and service, ensuring performance metrics and targets are achieved;
- Lead the planning of investments for Snow Grooming parts and services in North America, ensuring that resources are allocated efficiently to maximize business outcomes;
- Monitor and manage turnover for parts and service, adjusting strategies to meet performance targets and increase growth;
- Develop pricing strategies and manage working capital for spare parts, ensuring inventory levels are optimized to meet customer demand;
- Gather and analyze market feedback for Snow Grooming parts, influencing pricing, strategy, and new product offerings;
- Plan and execute targeted campaigns to drive awareness and sales of Snow Grooming parts and services, leveraging data to refine strategies;
- Provide direct support to our Regional Distribution Centers (RDCs), maintaining a customer-first approach in all interactions;
- Lead the successful implementation and optimization of Salesforce CRM to enhance customer relations and sales operations;
- Utilize our ERP system for data-driven decision making, including inventory management, order tracking, and parts availability;
- Design and execute a comprehensive inventory strategy to ensure that spare parts are readily available, stock levels are optimized, and lead times are minimized;
- Set competitive pricing strategies for Snow Grooming parts, analyzing market trends and cost structures to maximize profitability.
Requirements