Operations Care Manager / Staffing Manager

Location: St. Louis, MO

Type: Full-time (Monday - Friday)

About Us: We are expanding our services in the St. Louis area and are looking for a smart, organized, & self-motivated, full-time Operations Care Manager / Staffing Manager to join our growing team. We are building a best-in-class team and are looking for mission-driven, growth-minded people with a heart for serving clients in the community.

Private Home Care ("PHC") is a growing home care company serving clients in the St. Louis, Kansas City, Chicago, and Southern Illinois markets. At PHC, we believe Caregivers are the heart of our business. We pride ourselves on our high-touch, customized care model and our focus on making an ideal match between each client and their team of Caregivers. When you join PHC, you join a team of professionals that are skilled, knowledgeable, and passionate about serving others and providing the best care.

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Job Summary: The purpose of this role is to support the internal daily scheduling and care management operations of the office, specifically:

• overseeing the scheduling of all shifts with the best-fit Caregivers,
• supervising the quality and consistency of client care provided by our Caregiver teams,
• engaging with clients to ensure top-tier scheduling support and customer service,
• supervising all Caregivers to ensure they are meeting performance expectations according to the PHC Employee Handbook,
• ensuring thorough documentation in all personnel files, client files, training records, etc;
• handling other administrative and personnel matters as required.

In this role, you will be supporting our centralized care oversight and scheduling efforts to ensure all client visits are staffed with the best-fit caregiver teams based on a variety of match criteria.

Your role will be to follow a defined process for ensuring all client shifts are covered with the best care team, finding replacements for all open shifts, notifying clients of scheduling changes, and documenting all activity. To succeed at this role, you will need to develop a thorough mastery of the ClearCare/Wellsky online scheduling system.

You must be an excellent communicator, must be extremely organized and efficient, good under pressure, must be able to foster relationships with both employees and clients, must be technically competent and willing to learn our web-based scheduling system (Wellsky/ClearCare), and must thrive in time-sensitive scenarios. The goal is to ensure that our clients’ staffing requirements are always met with the most qualified caregivers and that our employees and clients are treated professionally at all times. If you find fulfillment in solving complex, time-sensitive problems within a caring and supportive team, this role might be for you! Applicants must have past experience in scheduling and a familiarity with non-medical (private duty) home care.

Responsibilities:

• Ensure all client visits are staffed with best-fit caregivers to optimize for consistency, reduce cost of care, and minimize unbilled overtime.
• Ensure all visit call-offs are restaffed to ensure no gaps in shift coverage.
• Support the interviewing, hiring, and onboarding of new caregivers. Coordinate with central recruitment team on local hiring needs.
• Collaborate with team on caregiver payroll to ensure correct employee compensation according to regulations and PHC policies.
• Collaborate with team on client invoicing to ensure correct billing according to regulations and PHC policies.
• Report weekly on relevant KPIs during team meetings and any internal syncs.
• Become the subject matter expert on ClearCare/Wellsky functionality.
• Serve as backup On-Call Scheduling Coordinator in scheduled rotation with office team, supporting off-hours phone calls and restaffing of shift call-offs.
• Assist with maintaining accurate Caregiver and Client records in ClearCare/WellSky.

Qualifications:

• Outstanding skills in customer service, leadership, decision-making, verbal and written communications, and organization
• Thorough knowledge of ClearCare/WellSky, ability to staff and restaff shifts appropriately with the best-fit caregivers, ensuring all upcoming client shifts are filled with qualified caregivers, and meticulously logging all activity in ClearCare.
• High School Diploma or equivalent. Some college preferred
• Proven experience as staffing/scheduling coordinator or similar position
• Experience in private duty home care
• Thrive on making fast and sound decisions in time-sensitive situations
• Impeccable character, strong interpersonal skills, and resilient under stress
• Alignment with PHC Core Values and Mission
• Strong technical skills, attention to detail, and ability to quickly learn new technologies and procedures
• Ability to be firm, fair, professional, and consistent in all communications
• Reliable with respect to confidentiality
• Age 21 or older
• Ability to pass a comprehensive background and reference check

Benefits:

• Supportive, Tight-Knit, Professional Culture
• Health, Dental, and Vision Insurance, and Aflac supplemental life and disability insurance
• 401(k) retirement plan with generous company match after one year of employment, with immediate vesting
• Employee discount program
• Employee recognition (bonus) program
• Employee assistance program
• Unlimited Paid Time Off (PTO) policy

Compensation:

• Competitive salary and bonus structure based on skills and experience

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Ability to Relocate:

• Olivette, MO 63132: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000