Account Manager

Job Summary

The Account Manager will build business by locating, developing, defining, negotiating, and closing business relationships; maintain relationships with clients for long-term growth and serve customers by identifying their needs. This role will manage customer relationships, monitor and advise on market changes and needs; develop long-term plans to increase revenue and support company goals.

Essential Duties & Responsibilities

• Identifies market potential by qualifying accounts.
• Initiates sales process by scheduling appointments; making initial presentation; understanding account requirements.
• Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Closes sales by building rapport with potential account; explaining product and service capabilities; overcoming objections; preparing contracts.
• Expands sales in existing accounts by introducing new products and services; developing new applications.
• Contributes information to market strategy by monitoring competitive products and reactions from accounts.
• Recommends new products and services by evaluating current product results; identifying needs to be filled.
• Accomplishes marketing and organization mission by completing related results as needed.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers.
• Contributes to team effort by accomplishing related results as needed.
• Maintains Pro-Heath. LLC quality service by establishing and enforcing organization standards.

 Requirements

• Experience with mid-sized and large customer organizations.
• Value selling experience.
• Ability to manipulate large amounts of data.
• Proven knowledge of bookkeeping and accounting principles, practices, standards, laws and regulations.
• High attention to detail and accuracy.
• Ability to direct and supervise.
• 2 years of experience in a consultative sales environment (or similar environment) is preferred but not necessary.
• A necessary level of skill in reading comprehension to understand and locate information in work related documents.
• Strongly developed capacities in written and oral communication to effectively convey and receive information to and from others.
• A fundamental level of skill in applied mathematics to perform work related tasks.
• The ability to work independently and manage work tasks effectively.
• A strong teamwork orientation and the ability to work well with others.
• A practical understanding of electronic equipment, and computer hardware and software, including Windows applications, Microsoft Office software, and other word processing and communication software.
• The ability to maintain consistent and high levels of inbound and outbound calls, and talk time as defined by management, as well as face to face visits with customers.

 Skills & Experience

• Bachelor’s degree preferred
• 1 years’ experience in account management
• Advanced problem resolution skills and communication abilities
• Excellent word processing and spreadsheet skills
• Ability to anticipate customers’ needs and match them with appropriate products and services
• Comfort with working under pressure in a fast-paced environment