Call Center - Bilingual Spanish

Join Forbes’ 2023 Best Employer for Diversity! 

If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.  

Job opportunities:

• Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling 
• Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products 
• Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products 

Must-have qualifications                                                                     

• Two years of post-secondary education or higher 
• Instead of the above, two years of relevant work experience 
• Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)
• Fluent in Spanish and English (verbal and written)

Training starts: March and April 2024

Schedule: Most schedules will include a weekend day and evening hours after completion of training  

Work from home office requirements 

• Designated workspace free from noise and other distractions 
• High-speed internet at your expense unless otherwise required by law 
• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) 
• All Progressive hardware you receive needs to be connected to a surge protector    

Compensation   

• $19.50 or $21.00 per hour depending on the role you are selected for
• Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance 
• An additional 10% when you work evening or weekend hours  
• Performance-based rewards 
• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role 

Benefits 

• 401(k) with dollar-for-dollar company match up to 6% 
• Medical, dental & vision, including free preventative care 
• Wellness & mental health programs 
• Health care flexible spending accounts, health savings accounts, & life insurance 
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability 
• Parental & family leave; military leave & pay 
• Diverse, inclusive & welcoming culture with Employee Resource Groups 
• Career development & tuition assistance   

Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. 

Equal Opportunity Employer   

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/