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Progressive Insurance
Michigan, MI | Full Time
$35k-46k (estimate)
1 Month Ago
MCI Jobs
Michigan, MI | Temporary
$51k-65k (estimate)
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MCI Jobs
Michigan, MI | Temporary
$37k-47k (estimate)
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MCI Careers
Michigan, MI | Temporary
$13-16 (estimate)
9 Months Ago
MCI Military Recruitment
Michigan, MI | Temporary
$43k-55k (estimate)
9 Months Ago
MCI Careers
Michigan, MI | Temporary
$40k-51k (estimate)
9 Months Ago
MCI Military Recruitment
Michigan, MI | Temporary
$41k-51k (estimate)
9 Months Ago
CLEAResult
Michigan, MI | Full Time
$58k-78k (estimate)
1 Month Ago
Call Center Representative
$35k-46k (estimate)
Full Time | Insurance 1 Month Ago
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Progressive Insurance is Hiring a Remote Call Center Representative

Join Forbes’ 2022 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position. Job opportunities: - Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products - Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!) - Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products Must-have qualifications - Two years of post-secondary education or higher - Instead of the above, two years of relevant work experience - Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) Bilingual positions are also available; must be fluent in Spanish (speak and read) Training starts: April 2023 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements - Designated workspace free from noise and other distractions - Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up - Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) - All Progressive hardware you receive needs to be connected to a surge protector - High-speed internet access is at your expense unless otherwise required by law Compensation - $19.50 or $21.00 per hour depending on the role you are selected for - Gainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance - An additional 10% when you work evening or weekend hours - Performance-based rewards Benefits - 401(k) with dollar-for-dollar company match up to 6% - Medical, dental & vision, including free preventative care - Wellness & mental health programs - Health care flexible spending accounts, health savings accounts, & life insurance - Paid time off - Paid & unpaid sick leave where applicable, as well as short & long-term disability - Parental & family leave; military leave & pay - Diverse, inclusive & welcoming culture with Employee Resource Groups - Career development & tuition assistance Energage recognizes Progressive as a 2022 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer

Job Summary

JOB TYPE

Full Time

INDUSTRY

Insurance

SALARY

$35k-46k (estimate)

POST DATE

02/02/2023

EXPIRATION DATE

06/07/2023

WEBSITE

progressive.com

HEADQUARTERS

BEAVERTON, OR

SIZE

15,000 - 50,000

FOUNDED

1937

TYPE

Public

CEO

LARRY BUTLER

REVENUE

$10B - $50B

INDUSTRY

Insurance

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Progressive is an Ohio-based insurance company that provides personal, commercial automobile, property, casualty insurance and other related services.

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The job skills required for Call Center Representative include Customer Service, Call Center, Products and Services, Customer Support, Billing, Coaching, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.

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If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Call Center Representative job description and responsibilities

Call center representatives must be professional throughout each phone call and to other call center employees.

02/12/2022: La Crosse, WI

Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.

01/09/2022: High Point, NC

A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.

12/14/2021: Galveston, TX

The representatives should also use their problem-solving skills to resolve customer queries effectively.

01/05/2022: Sioux City, IA

The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.

12/26/2021: Greensboro, NC

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Call Center Representative jobs

Working as a call center representative requires a fast typing ability.

12/22/2021: Orange, CA

Perfect for Call Center Representatives with two to five years of experience.

12/20/2021: Roanoke, VA

Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.

02/10/2022: Greenville, MS

Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.

02/28/2022: Jamestown, NY

Previous call center experience preferred but not required.

12/17/2021: Greenville, MS

Step 3: View the best colleges and universities for Call Center Representative.

Butler University
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Providence College
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