What are the responsibilities and job description for the Bank Operations Specialist position at PromiseOne Bank?
Overview
PromiseOne Bank (f/k/a NOA Bank) was established on November 6, 2008 by a group of individuals who shared a vision to create a true community bank that would serve our community and its diverse population. We started our banking operation from our main branch in Gwinnett County and have expanded our geographic footprints to Dekalb and Fulton Counties by opening two additional full-service branches in Doraville and Johns Creek. With dedication and commitment from our board of directors and management team, we are committed to providing products and services that would help meet the banking needs of our customers. We provide a wide array of depository products and services and specialize in SBA financing as well as commercial lending.
Duties
- Receives checks and cash for deposit, verifies amount, and examines checks for endorsements.
- Aware of and reporting suspicious activity and familiar with the Bank’s BSA/OFAC/AML related policies and procedures and how those affect the individual employee’s job responsibilities.
- Cashes checks and pays out money after verification of signatures.
- Enters customers' transactions into computer to record transactions, issuing computer generated receipts.
- Assist customers with general account questions, serve as first line of defense on any fraudulent account activity, and refer potential customer to CSR or Branch Manager
- Places holds on accounts for uncollected funds.
- Orders daily supply of cash.
- Counts incoming cash.
- Balances currency, coin, and checks in cash drawer at end of shift.
- Explain, advise on and promote bank products and services to customers
- Removes deposits from, and counts and balances cash in, automated teller machines.
- Accepts loan payments.
- Performs other related duties as requested or assigned.
- Promoting the bank’s products and services, such as checking, savings, loans, certificates of deposit (CDs), Money Market, etc.
- Keeping customers’ personal information confidential
Skills
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person