What are the responsibilities and job description for the Customer Service Representative (CSR) / Dispatch Services position at Pronto Heating & Air Conditioning?
Pronto Heating & Air Conditioning of Edina, MN is looking for a motivated full-time Customer Service Representative (CSR) to join our thriving HVAC business! This admin position takes on a variety of customer services, admin duties, and dispatch responsibilities.
This full-time admin position earns a competitive wage of $21/hr plus a $500 stay-on bonus after 6-months. We also offer great benefits including paid vacation, health and dental benefits, as well as 401(k) benefits. Are you an excellent multitasker? Do you thrive in a fast-paced, ever-changing environment? Are you a customer service rockstar looking for a career with a growing company and supportive team? If so, apply today!
ABOUT PRONTO HEATING & AIR CONDITIONING
Our family has been doing this for over 60 years. We've learned a lot. When it came time to build a new company, we had lots of new ideas. We make it simple. We do the job right. We're reliable. We have new ideas, but we're kinda old fashioned, too. We're guests in our clients' homes, and they find us professional and pleasant. We leave their homes clean and tidy. Risking taunts from kids, we even wear plastic booties over our shoes. We both arrive at our clients' homes and finish when we say we will.
We couldn't guarantee any of this without our amazing team of employees. We are committed to attracting and retaining the best. We offer top pay, fantastic perks and benefits, opportunities for advancement, and, most of all, a fun and friendly place to work!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As our CSR and dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. Using your professional and friendly attitude, you make outbound calls and answer incoming client calls to relay service-related information. You schedule appointments to provide prompt, convenient service. Maximizing our field technicians' time and mileage, you dispatch HVAC calls to field technicians. As necessary, you keep clients updated and informed.
Additionally, you take on administrative tasks as needed, including pulling permits, scheduling inspections, completing rebate paperwork and equipment registration, preparing follow up packets, and more! You truly demonstrate your value as our dispatcher and CSR by working hard to ensure maximum scheduling efficiency without compromising client satisfaction!
CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS
- At least 2 years of verifiable customer service experience
- Call Center Experience with great telephone and service skills
- Bachelor's degree is preferred, but not required
- Bilingual ability a plus!
- Any home service dispatch or call center experience is a bonus!
- Helpful software experience and skills - data entry, computer literacy, and Excel knowledge
We will train the right person! Are you dependable? Do you have excellent phone skills? Do you have a proven ability to meet or exceed set goals? Do you have good communication skills, both verbally and written? Are you attentive to detail? If so, then you might just be perfect for this CSR and dispatcher position!
FULL-TIME WORK SCHEDULE
This full-time admin work schedule is Tuesday - Saturday with the following hours: Tuesday 7-4, Wednesday 7-4, Thursday 7-4, Friday 10-7, and Saturday 3-10. However, the option for Sunday - Thursday is available as well. One weekend shift is required.
ARE YOU READY TO JOIN OUR CSR & DISPATCH TEAM?
If you feel that you would be a good fit for this Customer Service Representative / Dispatcher position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!
Location: 55439
Must be able to pass a background check and pass periodic drug screenings.
Salary : $21 - $500
