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Prostate Centers USA
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Front Desk Receptionist
$16-22 (estimate)
Full Time 10 Months Ago
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Prostate Centers USA is Hiring a Front Desk Receptionist Near Reston, VA

Job Title: Front Desk Receptionist

We are a high-volume, fast-paced doctors office seeking a friendly and organized Medical Secretary to join our growing healthcare team. We are looking for an upbeat and enthusiastic individual that can provide excellent customer service to our patients. In this role, you will manage our phones and other administrative tasks associated with assisting our patients and other visitors. Your primary job duties will include answering questions, scheduling appointments, and processing paperwork. You will also help keep our records and office clean and organized, as well as ensure our office provides a welcoming environment for our patients from their first phone call to their last appointment.

General Summary:

  • Greet callers warmly & provide courteous service.
  • Understand the responsibility of serving as the first point of contact for patients at our practice.
  • Use sound judgement in handling calls, especially when dealing with highly sensitive medical information.
  • Answers calls within three-four rings.
  • When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately.
  • Confirm, cancel, reschedule and update patient appointments at request of patient AND/OR provider.
  • Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time.
  • Able to accurately schedule appointments based on clinic and practice guidelines and specifications.
  • Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns.
  • Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with the office manager about any system problems.
  • Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested).
  • Address patient concerns efficiently and effectively.
  • Uses customer service principles and techniques to deal with patients calmly and pleasantly.
  • Other clerical duties as assigned by office manager/administrator.
  • Some travel required between multiple locations

Education:

  • High school diploma (required)
  • Bachelor's Degree (preferred)

Experience:

  • Two-three years medical office experience
  • Ability to prioritize multiple tasks/projects
  • Ability to handle and keep up with a fast-paced, high patient volume doctors office
  • Bilingual is a plus

Performance Requirements:

Knowledge:

  • Knowledge of medical practice protocols related to scheduling appointments.
  • Knowledge of EMR scheduling systems.
  • Knowledge of customer service principles and techniques.

Skills/Abilities:

  • Self-starter with the ability to complete daily tasks with minimal supervision.
  • Skill in communicating effectively with patients physicians/clinicians about scheduling preferences.
  • Ability to multitask effectively, dealing with phone calls, staff, and others in a pleasant manner.
  • Ability to analyze situations and respond appropriately.
  • Ability to use a multi-line phone system, including transferring calls and paging.
  • Ability to speak clearly and loudly enough to be heard by callers and patients.
  • Excellent organizational and time management skills
  • Superior interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction
  • Always maintain a professional and positive attitude.
  • Demonstrate teamwork and support for fellow care team members; can be flexible when necessary.

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No nights
  • No weekends

Education:

  • High school or equivalent (Required)

Experience:

  • Customer service: 1 year (Required)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$16-22 (estimate)

POST DATE

05/24/2023

EXPIRATION DATE

01/09/2024

Show more

Prostate Centers USA
Full Time
$18-22 (estimate)
2 Months Ago
Prostate Centers USA
Full Time
$18-22 (estimate)
2 Months Ago

The job skills required for Front Desk Receptionist include Customer Service, Scheduling, Problem Solving, Communicates Effectively, Time Management, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Receptionist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Receptionist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Front Desk Receptionist positions, which can be used as a reference in future career path planning. As a Front Desk Receptionist, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Receptionist. You can explore the career advancement for a Front Desk Receptionist below and select your interested title to get hiring information.

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Step 3: View the best colleges and universities for Front Desk Receptionist.

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