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IT Helpdesk Specialist

Protec Secure Card LLC
Eatontown, NJ Full Time
POSTED ON 1/27/2025
AVAILABLE BEFORE 4/25/2025

Job Description

Job Description

POSITION SUMMARY

As an IT Helpdesk Specialist, you will be responsible for diagnosing and resolving hardware and software issues while collaborating with internal teams to address technical needs. Your role is key to ensuring the IT department delivers reliable and efficient technical support.

Duties / Responsibilities :

  • Respond to helpdesk requests, troubleshoot hardware and software issues, provide timely solutions.
  • Assist with user account management, including password resets and account provisioning.
  • Provision workstations and mobile services, ensuring proper configuration and secure deployment.
  • Document support activities, resolutions, and reference materials to maintain documentation that meets compliance and auditing needs.
  • Collaborate with senior technicians and other IT teams to resolve complex technical matters efficiently.
  • Ensure all support processes and documentation align with annual compliance guidelines.
  • Perform other related duties as assigned.

Required Skills / Abilities :

  • Excellent verbal and written communication skills.
  • Proficient with Windows a macOS operating systems.
  • Proficient in Microsoft Office 365, Adobe products, and related software.
  • Familiarity with basic networking principles (TCP / IP, Wi-Fi configuration.)
  • Excellent organizational skills and attention to detail.
  • Strong problem-solving abilities and eagerness to learn.
  • Strong verbal, oral, and written communication skills.
  • Basic understanding of IT concepts and their practical applications to support the company’s goals.
  • Linux knowledge is a plus.

    • Education and Experience :

  • Bachelor’s degree in IT, computer science, or a related field
  • A minimum of 1 year of experience in IT preferred.

    • Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to access and navigate each department at the organization's facilities.

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