What are the responsibilities and job description for the Innovation and Technology Service Analyst #16553834 position at PsiNapse Technology, Ltd.?
Our client, a government organization in Oakland, is looking for a talented Innovation and Technology Service Analyst to join their team on a 6-month contract basis. Ideal candidates will have at least two years of experience configuring, administering, implementing, monitoring, and maintaining desktop environments including hardware, applications and/or IT infrastructure systems in a virtualized desktop environment.
RESPONSIBILITIES:
QUALIFICATIONS:
PHYSICAL REQUIREMENTS:
All employment is contingent on candidates providing at least two positive professional references from prior managers.
We are looking for local candidates only. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.
RESPONSIBILITIES:
- Performs on-site and/or remote, technical duties in support of a variety of information systems and system components that includes, installing, replacing, relocating, connecting, and configuring workstations, telecommunications equipment, mobile devices, software applications, and peripheral components such as monitors, keyboards, printers, disk drives, switches, and cabling.
- Researches and resolves routine to moderately complex user issues; provides on-site and remote technical duties, which requires working and resolving issues independently and escalating and/or working collaboratively to resolve the more complex technical issues with specialized or higher-level staff and/or the vendor as appropriate.
- Assists with the installation, connection, and configuration of servers and related network level equipment.
- Installs, configures and tests software applications, updates, and upgrades.
- Assists in maintaining and administering network systems.
- Coordinates and conducts limited training for users on various computer systems and applications; develops technical manuals, procedures, instructions, and user documentation.
- Maintains records of software and hardware installed or repaired, and of work performed in assigned area, and may write or generate reports.
- Functions as a technical resource on project teams for special information technology projects; adheres to assigned schedules and timetables for projects and systems maintenance, as needed.
- Provides updates, status, and completion information to staff and/or users via voice mail, e-mail, status reports or in-person communication.
- Coordinates and participates in equipment moves, changes in departmental software or hardware, network system and/or operating system changes.
- Functions as a liaison between vendor representatives and business users to research and resolve software and hardware problems; assists with testing and debugging efforts for new software applications.
- Receives and evaluates requests for service; provides high-quality, timely service assisting users, on-site and/or remotely; diagnoses problems, troubleshoots, and implements remedial actions; researches and determines appropriate solutions and courses of action to resolve issues with hardware, software, security, access controls, and systems issues.
- Enters user requests and pertinent details and issues into the IT Service Management system; provides updates, status, and completion information to staff via voice mail, e-mail, and/or in-person communication.
- Maintains hardware and software inventory.
- Provides technical support and audio, visual, and computer-related equipment set-up for conferences, meetings, and off-site events.
- Responsible for the on-boarding of staff, including 33Tcreating and administering user accounts, groups, and permissions in various systems and applications; assists with the 33Toff-boarding/exiting process upon an employee’s termination.
QUALIFICATIONS:
- Equivalent to an associate degree from an accredited college or university with a major in computer science, management information systems, mathematics, or a related field; and/or completion of a recognized course of study in computer science or related modern technical discipline.
- Two years of experience configuring, administering, implementing, monitoring, and maintaining desktop environments including hardware, applications and/or IT infrastructure systems in a virtualized desktop environment.
- Strong customer service skills
PHYSICAL REQUIREMENTS:
- May be tasked with lifting, carrying, pushing or pulling up to 25 lbs., if able to do so.
- Must be able to sit for prolonged periods of time and walk/stand for moderate periods of time.
- Must be able to bend at the knees and waist frequently
- Must be able to repetitively use a telephone and a computer mouse and keyboard.
All employment is contingent on candidates providing at least two positive professional references from prior managers.
We are looking for local candidates only. U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
To apply for this position please visit our website at www.PsiNapse.com, and click on “Looking for Work”.
Thank you for your interest. Please understand that only qualified candidates will receive a response.
PsiNapse Technology, a national, workforce augmentation and solutions firm, offers competitive compensation, professional service, and customized benefits to qualified temporary and career professionals looking for employment.
We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, gender, sexual-orientation, age, national origin, citizenship, disability, or any other protected category.
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