Position Summary - Responsible for the assisting the Service Manager with day-to-day operation of the branch's Service Department in compliance with established policies and procedures. Plans, directs and controls the activities of the Service Department to ensure the overall growth and profit objectives are met. Formulates the major objectives, specific plans, plan procedures and programs for the Service Department; evaluates the department's results and performance against objectives. Maintains the highest quality standards of professionalism in serving the customer and identifying their needs.

Essential Duties and Responsibilitiesinclude the following. Other duties may be assigned.

•        Assesses present and future needs, trends, problems, and profit opportunities of the Service Department.

•        Within the Company's overall plans and policies, establishes short and long term operating and financial objectives for the Service Department.

•         Ensures that approved policies and objectives are clearly understood and effectively applied within the department.

•        Formulates annual and monthly sales/profit objectives and expense budget in accordance with company objectives.

•        Reviews and appraises the results of activities within the department and takes appropriate action as necessary.       

•        Travels with outside sales force, as well as on their own, to customer locations on a regular basis promoting Service

Department and dealerships.

•        Works with Parts Manager and outside sales force in a proactive way to improve labor sales efforts of outside salesforce.

•        Maintains appropriate communication within and between all departments within the branch.

•        Promotes safe work habits and ensures that safety rules are followed.

•        Develops and maintains policies and practices which will ensure positive employee and customer relations.

•        Is familiar with the activities of competition, market conditions and department operation; keeps the VP of Service, Director of Service and if appropriate General Manager informed.

•        Coordinates the processing of warranty claims with Warranty Manager and administers warranty and policy adjustments in the most fair and honest manner for the customer, dealership, and vendor.

•        Other duties as assigned

 Supervisory   Responsibilities 

 Manages either directly or indirectly
•         Service Porters
•         Service Technicians
•        Service Advisors
•         Service Foreman
•         Service administrative personnel

Qualifications -

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

Associate degree (A. A.) or equivalent from a fully accredited two-year college or technical school

Minimum of four years related experience and/or training