What are the responsibilities and job description for the Service Advisor Trainee 7:30 AM - 4 PM position at PSTC?
Position Summary -
Under the supervision of the Service Manager and oversite by the Service Advisor, the Service Advisor Trainee is responsible for developing the skills necessary t assume the role as a Service Advisor to receive service work from the customer and communicate with the technician and customer through completion of the repair, including completion of the invoice.
include the following. Other duties may be assigned.
· Communicate with the customer to understand their repair needs and advises customer as to required repair and cost estimates.
· Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
· Creates work orders.
· Creates repair estimates based on the technician’s diagnosis.
· Communicates repair needs to customer and obtains approval for repairs.
· Completes invoice and obtains payment.
· Closes repair orders
· Other duties as assigned
Qualifications -
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Education |
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General Experience |
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High school diploma or general education degree (GED). |
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No prior experience or training |
An equivalent combination of education and experience is acceptable
Specific Experience
Excellent communication and customer service skills are required for this role
Knowledge of class 8 truck repair is a giant plus
**Applicants only - NO RECRUITERS**
