What are the responsibilities and job description for the Contract, Desktop Management Fellow position at PTC THERAPEUTICS?
Job Description Summary:
PTC is proud to present the Talent Pipeline Program, a pioneering initiative aimed at cultivating the next generation of industry leaders. With a legacy of 26 years marked by resilience, innovation, and success, PTC understands the importance of investing in talented individuals who exhibit persistence and a strong work ethic.The Talent Pipeline Program is a one-year comprehensive training and real-world work experience opportunity tailored for recent university graduates. This program is designed to bridge the gap between academic knowledge and professional application, equipping participants with the skills and experience necessary to excel in their careers.
At PTC, we believe in nurturing talent and providing a supportive environment where recent graduates can thrive. The Talent Pipeline Program is our commitment to empowering the next generation and investing in a brighter future for all.
.
Job Description:
Job Objective
Provides day-to-day technical support to employees, contractors and consultants for computer systems software and hardware. Images, configures and wipes desktops, laptops, tablets and phones in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Implements hardware and software solutions, including new acquisitions and upgrades.
Tasks/Responsibilities
- Assists in the setup and support of new hire employees, customers, and clients
- Troubleshoots and performs PC and peripheral repairs for PTC’s internal and remote clients.
- Works in conjunction with Facilities, Security, Desktop Management and Applications Management.
- Responds to assigned tickets (routine and urgent) within the timeframe specified by the current service level agreement and works issues through to resolution; Maintains appropriate documentation within the Incident system as determined through periodic ticket quality reviews.
- Performs basic hardware troubleshooting.
- Performs basic network connectivity troubleshooting.
- Performs basic software installation processes and software troubleshooting.
- Follows standard operating processes for routine situations and asks for guidance in new or unusual situations.
- Performs effective issue escalation to level 3 groups when necessary.
- Follows standard operating processes and best practices for all service situations.
- Responsible for project participation including system upgrades, service improvement initiatives and service requests.
- Responsible for learning and utilizing new services and products or changes to existing services and products.
Experience / Qualifications
- Bachelor's degree in Information Technology or relevant discipline.
- Uses skills with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.
- Comfortable working within a team but able to work independently.
- Excellent phone skills
- Customer service oriented.
- Mac OS\ IOS
- Windows 11
- Active Directory
- Excellent written, verbal, communication and interpersonal skills.
- Proficiency in Microsoft Office suite with strong working knowledge of excel, including writing Macro’s and data manipulation
- Superb attention to detail.
- Strong leadership skills.
- A positive attitude and willingness to learn.
- Excellent time management skills.
- This is a one (1) year Talent Pipeline Program and the candidate/applicant must be able to complete the entire one-year program
- Fellow must be a recent college graduate.
For consideration, each applicant MUST answer the three (3) questions below in your cover letter to be considered for this one-year PTC Talent Pipeline Program.
- Why do you want to be part of this program?
- In what ways do you believe you can impact the future?
- What interests you most about this opportunity?
EEO Statement:
PTC Therapeutics is an equal opportunity employer. We welcome applications from all individuals, regardless of race, color, national origin, gender, age, physical characteristics, social origin, disability, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, disability, veteran status or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.
Contract, Clinical Supplies Fellow
PTC Therapeutics, Inc -
Warren, NJ
Contract, AI & Machine Learning Fellow
PTC Therapeutics -
Warren, NJ
Contract, Quality Assurance Operations Fellow
PTC Therapeutics -
Warren, NJ
