Key Customer Advisor

Requisition : 81010

PSEG Company : Public Service Electric & Gas Co.

Salary Range : $ 101,600 - $ 160,900

Work Location Category : Hybrid Flexible

PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories :

Onsite are roles that have specific onsite requirements and are typically onsite daily.

Hybrid fixed are roles that are a blend of onsite work / in-person interactions with some ability to work remotely and require employees to live within a commutable distance and be onsite fixed days each week.

Hybrid flexible are roles that can be performed remotely but require some level of onsite work / in-person interactions on a regular basis, require employees to live within a commutable distance and, since business needs vary by position and may change over time, managers will set expectations and flexibility regarding where and when work is performed.

Fully remote are roles that can be performed remotely, require employees to live in approved states and will have purpose-driven in-person interactions on occasion.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, well-being and behavioral health programs. We also offer a retirement program, 401(k) with company match, company paid life insurance, tuition reimbursement and a minimum of 18 days of paid time off per year (including vacation, scheduled holidays, and floating holidays).

PSEG offers a unique experience to our more than 12,000 employees - we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie, and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity, and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG.

Job Summary

The Key Customer Advisor is a large industrial and commercial customer facing position directly accountable for relationship growth, customer perception, and the provision of utility services to a portfolio of large customers. Position is available to respond to emergent customer requests 24x7. Portfolio includes large industrial and commercial customers. Position leverages large customer relationships to deliver customer advocacy in support of PSE&G strategic initiatives and regulatory filings. Position serves as a single point of contact for assigned customers and serves as an interface between assigned customers and, meter to cash operating groups, electric and gas operating groups, asset management personnel, legal, regulatory and RES teams. This position provides direct support to electric, gas and customer operating groups during storm events by coordinating communication with large and critical customers.

Position requires strong interpersonal and communication skills to resolve complex large customer issues, proactively manage escalated inquiries and interact effectively with customer and company senior leadership.

Position maintains internal relationships with operating departments to effectively advocate for customers as a trusted energy advisor. Position maintains and applies working knowledge of PSEG Standards for Business Controls and meets management's expectations for effective internal business controls.

Position may home base report and / or report to an alternate company location based upon technical proficiency and operating experience of successful candidate and business needs at any given time. Position supports large customers throughout PSE&G service territory.

Position may require reporting to a company and / or customer site a minimum of twice per week or as operational conditions require.

Job Responsibilities

• Responsible for interacting with large utility customers to facilitate resolution of rate and billing issues, collection issues, interruptible gas and electric, new construction and upgrade of facilities and other utility-related issues.
• Face-to-face promotion and direct sales of technical products and services.
• Support and promote political and regulatory issues of the utility business.
• Maintain contact and interact with corporate executives, energy service companies, consultant engineers, architects, manufacturer representatives and other third parties to assist Industrial & Commercial (I&C) customers.
• Support administrative and professional development requirements.
• Position is available to respond 24 / 7 on-call responsibilities throughout the year with Electric and Gas Operations supporting Customer Solutions involvement.

Job Specific Qualifications

Required :

Desired :

Minimum Years of Experience

7 years of experience

Education

High School

Certifications

Disclaimer

Certain positions at the Company may require you to have access to Part 810-Controlled Information. Under the law, the Company is limited in who it can share this information with and in certain circumstances it is necessary to obtain specific authorization before the Company can share this information. Accordingly, if the position does require access to this information, you must complete a 10 CFR Part 810 Export Control Compliance Nationality Request Form, a copy of which will be provided to you by Talent Acquisition if an offer is made. If there is a need for specific authorization, due to the time it takes to obtain authorization from the government, we will likely not be able to further proceed with an offer.

If you are a current PSEG employee and if you are offered an opportunity with PSEG Long Island, you will be treated as a new hire. Please note that as a new hire to the Long Island subsidiary, your benefits will change and generally will be consistent with other similarly situated PSEG Long Island new hires. Similarly, for PSEG Long Island employees who accept job opportunities with PSEG or any of its subsidiaries (other than PSEG Long Island), their benefits would change and generally be consistent with other similarly situated new hires of that company.

As an employee of PSE&G or PSEG LI, you should be aware that during storm restoration efforts, you may be required to perform functions outside of your routine duties and on a schedule that may be different from normal operations.

For all roles, PSEG's drug and alcohol testing program includes pre-employment testing, testing for cause, and post-incident / accident testing. For employees in federally regulated roles (including positions covered by USDOT, PHMSA, or NRC regulations), this also includes random testing. Although numerous states throughout the country have legalized marijuana / cannabis products recreationally and / or medically, it is prohibited for employees in federally regulated roles. Employees who are hired or transfer into a federally regulated role are subject to drug and alcohol testing, inclusive of marijuana. Please note that the use of CBD products may result in a positive drug test for THC / Marijuana and such use is not a legitimate medical explanation for such a positive result.

PSEG is an equal opportunity employer, dedicated to a policy of non-discrimination in employment, including the hiring process, based on any legally protected characteristic. Legally protected characteristics include race, color, religion, national origin, sex, age, marital status, sexual orientation, disability or veteran status or any other characteristic protected by federal, state, or local law in locations where PSEG employs individuals.

PSEG is committed to providing reasonable accommodations to individuals with disabilities. If you have a disability and need assistance applying for a position, please call 973-430-3845 or email accommodations@pseg.com.

If you need to request a reasonable accommodation to perform the essential functions of the job, email accommodations@pseg.com. Any information provided regarding a disability will be kept strictly confidential and will not be shared with anyone involved in making a hiring decision.

ADDITIONAL EEO / AA INFORMATION (Click link below)

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Pay Transparency Nondiscrimination Provision

Salary : $101,600 - $160,900