What are the responsibilities and job description for the Lead Technician position at PuroClean of Happy Valley?
LEAD TECHNICIAN Job Descriptions:
Position: Lead Technician
Reports to: General Manager
The primary job of the Lead Technician is to manage disaster response and/or crisis management activities for water mitigation, fire restoration, mold remediation, and biohazard clean-up. They meet with customers and walk them through the process, assess the scope of work, and supervise, develop, and mentor other technicians working on the job.
Experience/Qualifications:
Essential Job Functions:
The Lead Technician is responsible for:
1. Communicate the process to the customer and update insurance partners and centers of influence daily.
2. Assess and evaluate job severity and extent of damage.
3. Understand and promote the operational systems used by the company:
a. Company CRM
b. Xactimate
c. MICA
4. Be able to train new employees on the specific responsibilities of Technicians
5. Always maintain a professional, positive attitude and appearance.
a. Must be willing to wear a company-provided uniform.
6. Develop a team culture with all field operations staff and other organization members.
Specific Responsibilities:
The Lead Technician is responsible for:
1. Adhere to all OSHA and company safety procedures and standards.
2. Understanding adhering to the following restoration procedures:
1. Water Damage Restoration Procedures
2. Mold Remediation Equipment and Procedures
3. Fire and Smoke Cleaning Tools and Procedures
4. Carpet Cleaning Equipment and Procedures
1 3. Demonstrating a “can do” attitude as a team player and completing all necessary paperwork when providing customer service.
4. Always maintain all equipment and vehicles at a clean and serviceable level.
5. Available 24 hours a day, seven days a week to complete emergency jobs. Physical Requirements:
a. Valid Driver’s License and ability to drive company vehicles.
b. Able to lift and carry equipment weighing up to 75 pounds.
c. Able to work for extended periods in large and confined spaces.
d. Able to work for extended periods with appropriate respirator equipment – Must pass respirator fit test and medical evaluation.
Position: Lead Technician
Reports to: General Manager
The primary job of the Lead Technician is to manage disaster response and/or crisis management activities for water mitigation, fire restoration, mold remediation, and biohazard clean-up. They meet with customers and walk them through the process, assess the scope of work, and supervise, develop, and mentor other technicians working on the job.
Experience/Qualifications:
- Minimum of 2 years field experience or.
- IICRC Water Restoration Technician (WRT) Certification REQUIRED and;
- IICRC Fire & Smoke Restoration Certification (FSRT) or;
- IICRC Applied Structural Drying (ASD).
Essential Job Functions:
The Lead Technician is responsible for:
1. Communicate the process to the customer and update insurance partners and centers of influence daily.
2. Assess and evaluate job severity and extent of damage.
3. Understand and promote the operational systems used by the company:
a. Company CRM
b. Xactimate
c. MICA
4. Be able to train new employees on the specific responsibilities of Technicians
5. Always maintain a professional, positive attitude and appearance.
a. Must be willing to wear a company-provided uniform.
6. Develop a team culture with all field operations staff and other organization members.
Specific Responsibilities:
The Lead Technician is responsible for:
1. Adhere to all OSHA and company safety procedures and standards.
2. Understanding adhering to the following restoration procedures:
1. Water Damage Restoration Procedures
2. Mold Remediation Equipment and Procedures
3. Fire and Smoke Cleaning Tools and Procedures
4. Carpet Cleaning Equipment and Procedures
1 3. Demonstrating a “can do” attitude as a team player and completing all necessary paperwork when providing customer service.
4. Always maintain all equipment and vehicles at a clean and serviceable level.
5. Available 24 hours a day, seven days a week to complete emergency jobs. Physical Requirements:
a. Valid Driver’s License and ability to drive company vehicles.
b. Able to lift and carry equipment weighing up to 75 pounds.
c. Able to work for extended periods in large and confined spaces.
d. Able to work for extended periods with appropriate respirator equipment – Must pass respirator fit test and medical evaluation.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.