The Puyenpa family of companies are comprised of multiple SBA Certified Native American Tribal 8(a) and multi-certified organizations focused on delivering Information Technology, Management Consulting, and General Construction solutions to the Federal Government along with the Commercial Sector. We are actively seeking a Help Desk I Specialist in the Washington DC Area. This position is expected to be onsite and requires an ability to obtain a Public Trust Clearance.

This is an exciting opportunity to be part of the Puyenpa team supporting our services we provide to the National Labor Relations board (NLRB). The main responsibilities of the role include:

• Provide support for implementation, troubleshooting and maintenance of agency workstations and application services. Support staff shall provide administrative and operational support of the Office of the Chief Information Officer (OCIO) Configuration Management process.

• Applies business process improvement practices to re-engineer methodologies/principles and business process modernization projects.

• Assist in establishing standards for information systems procedures.

• Constructs sound, logical business improvement opportunities consistent with Information Management guiding principles, price savings, and open system architecture objectives.

• Support staff shall mentor junior staff in technical areas.

• Understand the importance of meeting deadlines.

• Over 4 (four) years of experience in the field of help desk assistance, including three years of specialized experience in highly specialized IT disciplines involving a range of help desk related support.

• At least 2 (two) years of general hands-on experience in the specific discipline(s) of help desk functions.

• Performs help desk support; works independently and as a member of a team.

• At least 1 (one) year of hands-on experience in configuring, managing, and deploying Windows operating systems using Microsoft Deployment Toolkit (MDT).

• A working knowledge is desirable in several of the following software systems and architectures: Microsoft Windows 10 Operating System, Windows Server 2016/2018, MS-DOS, Azure, Microsoft Office 2016/Office 365, Microsoft Deployment Toolkit (MDT), Telnet, VBScript, PowerShell, Active Directory 2012/2016 administration, Dragon Naturally Speaking Legal version, AutoCAD, Microsoft SharePoint.

• Hands on Experience with VoIP phones, Skype for Business, VPN solutions, mobile devices, Help Desk ticketing system, Remote management (using RDP and Remote assistance).

• Excellent written and verbal communication skills.

• Experience developing documentation to support desktop application packaging processes.

• Experience developing application testing plans and supporting documentation.

• Working knowledge of Microsoft Active Directory.

• Must be able to research and work independently to triage, troubleshoot, and fix issues.

• Must be able to work collaboratively with other team members and hit the ground running, with minimal guidance, towards a common goal.

• Detail oriented and organized; able to understand information systems and ensure accuracy of work.

• Requires strong communication skills with other team members and clients.

• Requires the proven ability to manage time while working on a variety of tasks.

• Possess a willingness and attitude to help customers find workable solutions

REQUIRED EDUCATION/CERTIFICATION:

· Associate degree in related field.

Puyenpa provides a variety of benefits including company-paid health, dental & vision insurance coverage, as well as additional employee-paid health insurance options; company-paid life and disability insurance; 401k retirement savings plan with employer match; 11 company paid holidays per year, and paid time off.