What are the responsibilities and job description for the IT Field Service Manager position at Qodoro?
Job Summary
- Role Title: Field Operation Manager.
- Reporting to: Global Manager.
- No requirement to change residence.
- Possible travel involved.
- Main responsibility: managing field services and optimizing resource usage to improve productivity and meet service level agreements.
- Must handle reactive activities for incident and problem resolution.
- Experience required in project coordination, planning innovation projects, applying technological renewal processes, and reporting service-specific information.
- Must have technical training in micro informatics.
- Knowledge required in INETUM proposed processes and methodology, service management tools, procedure and technical manual creation, and ITIL.
- Abilities required include customer interaction, knowledge transmission to technical teams, project management, coordination with other suppliers, leading and organizing work teams, and risk identification and solution development.
- Must implement maintenance procedures, improve the area continuously, review the hardware supply chain and end-user services, and define technical and procedural improvements.
- Responsible for coordinating and managing the Incident and Maintenance Service, assigning and scheduling work to field service resources, and managing technical escalations.
- Must coordinate effectively with AVANGRID Service Owner and Communication office to communicate incidents that may affect an extensive user population.
- Must coordinate proactive tasks required for incident avoidance.
- Responsible for managing any Request Item (RITM) correctly.
- Must implement strategies for effecting change, controlling change, and helping people to adapt to change.
- Responsible for creating, using, sharing, and maintaining the knowledge and information of the organization.
- Must create and maintain an environment where people can perform to their best and produce the highest-quality work most efficiently and effectively.
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