What are the responsibilities and job description for the RCS Application Support Representative position at Quadax?
Purpose: Quadax’s Application Support Representatives provide tier-2 technical support to client & internal end-users of the RCS division’s revenue cycle applications (e.g., HARP, PAS, etc.), managing within the ServiceNow incident management platform. Representatives perform proactive monitoring of key automated processes, further administering key application configurations/setups in support of new client implementations and customary management of existing. Representatives will regularly collaborate with various internal teams, including tier-1 support representative, Client Engagement and Application Development.
Key Responsibilities:
- Perform tasks associated with administration of client application databases including builds and maintenance
- Liaison between Systems Development and Clients/Client Services
- Apply application parameter and master file updates as requested by Client Service Representatives
- Complete Mass Processing requests
- Follow and maintain application administration process instructions
- Create and maintain user setup forms/templates for application parameter and master files
- Perform tasks associated with RCS Support Center
- User setup, registration approval and troubleshooting
- Patient website and online credit card processing setup and support
- Product and Applications break-fix triage, troubleshooting, and resolution communication
- Applications Training
- Electronic data interface file/insurance claim monitoring
- Research remittance loading errors and unverified remits to determine corrective action requirements
- Assistance with reporting requests
- Perform SQL server queries for capturing data that is used for reporting and mass processing
- Testing for HARP, PAS, Help Desk, Secure Portal, credit card payment portal/gateway updates
- Implementation and support of Print and Mail services
- Customer support of Decision Intelligence services/applications
- Support and troubleshooting of various electronic eligibility/insurance discovery services and API’s
- Advisor to Account Executives and Project Managers in need of information pertaining to database/software functionality
- Manage Unclaimed Funds and Annual Purge processing for active clients.
Education/Experience:
- Associate or bachelor’s degree in healthcare or business information technology/management or equivalent experience
- Understanding of software applications and related database structure, file systems and administrative concepts
- Detail-oriented with strong organizational and multi-tasking skills
- Knowledge of medical billing and experience with medical billing software preferred
- Strong interpersonal and communication skills
- Experience in customer service and/or software support
- Proficient in Microsoft Office applications
- Knowledge of medical billing and/or experience with medical billing software preferred
