Quail Park on Cypress is a vibrant senior living community located in Visalia, CA.

The Accounting Clerk / Customer Service Manager is instrumental in creating an environment and executing service that is second to none by seeking opportunities to create memories by anticipating needs, exceeding expectations, and building relationships.

This role leads by example, consistently conveying a positive can-do attitude and pride in all work. Directly responsible for all front desk personnel, all resident accounts receivable, and accounts payable. The Accounting Clerk provides accounting data entry for the community in a professional, accurate and timely manner.

Accounting Clerk / Customer Service Manager - Things you will enjoy about this position:

• Provides every resident, guest, and employee with a superior customer experience.
• Responsible to supervise front desk personnel
• Responsible for problem solving matters related to some resident service offerings.
• Responsible for all communication coming in or out of the front desk.
• Approaches all incoming and outgoing residents, guests, and fellow employees in a gracious, attentive, and service-oriented manner.
•  Acts as a guide when guests ask for directions within the community and the surrounding areas, providing all requesting guests with typed instructions & contact information.
• Communicates resident and guest comments and concerns to management promptly.
• Reviews all appropriate communications, calendars, menus, etc. to in order to answer questions intelligently and to help direct residents, guests, and employees.
• External - provides information and makes reservations for external activities, outside facilities and services, outside events and attractions, and non- company provided transportation.
• Maintains a consistent, sufficient, and updated database with extensive information about city highlights; also maintains sufficient level of up-to-date brochures, maps, and hand-outs.
• Provides area maps, brochures, alternate transportation, and other literature.

Accounting Clerk / Customer Service Manager - What We Hope to Find:

• Experience required in Data Entry, including but not limited to Accounts Receivable A/R, Accounts Payable A/P, in a residential or long-term care setting preferred.
• Intermediate computer skill proficiency including Word, Excel and accounting software required.
• Previous supervisory experience, preferred.
• Must be able to read, comprehend, write, and speak English to communicate effectively with residents, families, visitors, other team members and vendors.
• Ability to represent the company in a positive and professional manner.
• Possess strong interpersonal and communication skills, both written and verbal.
• Must have a high attention to detail, accuracy, and strong organizational skills.
• Possess excellent time management skills with ability to work independently as well as collectively on assigned tasks.
• Ability to maintain confidential information, including but not limited to company financial information, personnel documents, resident health and financial information and company trade secrets.
• Must have a strong commitment to customer service and a desire to exceed customer expectations.
• Must meet all health-related requirements pertaining to state regulatory agencies.
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation.
• Subject to pre-employment screening including criminal background check, and TB testing.

Our Company follows the California Department of Public Heath (CDPH) and the State Public Health Officer an order issued on September 28, 2021, pursuant to the Health and Safety Code sections 120125, 120140, 120175, and 131080 which requires all employees working in Adult and Senior Care Facilities (ASC) facilities licensed by California Department of be fully vaccinated for COVID-19, unless they are exempt for medical and religious reasons, no later than November 30, 2021.

PM21

PM21