What are the responsibilities and job description for the Cocktail Server position at Queen Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Flex Time Off
COCKTAIL SERVER
The Cocktail Servers are responsible for providing exceptional customer service to both our internal and external guests. A smile, kindness, courtesy, and industry knowledge are all pre-requisites of the job. Preparing and serving drinks and managing a clean and organized workstation are the daily responsibilities for this position. Customer service, salesmanship, timeliness, and being a team player are the values that make our cocktail servers and the property successful. Responsible for performing all duties according to the Queen Casino policies, procedures, Internal Controls, Gaming Board guidelines, and state alcohol laws.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Participate regularly in departmental and company meetings
- Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.
- Prepares alcoholic and non-alcoholic drinks to specifications and serves them in and orderly and timely fashion.
- Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest ID.
- Knowledgeable in the products the company serves.
- Properly operates the point of sales system, accounts for all service items, and keeps a balanced bank.
- Understands salesmanship and customer service is what makes this position successful for the company and the team members.
- Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.
- Sets and keeps workstations and casino floor areas properly stocked, clean, safe, and organized.
- Serves drinks, greet guests, busses and runs drinks, does side work, plus any other normal functions required to service our guests under normal operating conditions.
- Communicates all guest service opportunities and product shortages or issues to management.
- Knows and complies with all rules, regulations and policies of the food and beverage department
- Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook.
- Able to satisfactorily complete assignable work tasks requested by the departmental leaders
- Must abide by all state and local liquor laws
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Ensure customer service standards are met and retained
- Other duties as assigned
QUALIFICATIONS
- 1 year Cocktail Server experience in a fast-paced environment, required
- Food Handler Certification, required
- High School Diploma/GED, required
- Must be 21 years of age or older
- Must have basic mathematical skills
- Must be able to work Weekends, Nights and Holidays
- Able to effectively communicate in English via verbal and written
- Must be able to obtain and maintain a State Gaming License, if applicable
- Must be able to obtain and maintain a Liquor certification, if applicable
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
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