What are the responsibilities and job description for the Restaurant Supervisor position at Queen Baton Rouge?
Our philosophy is to hire people with wonderful attitudes, who are dedicated to providing extraordinary service to our guests and colleagues. We believe in focusing on Team Members’ talent in order to discover their strengths and develop them to continue growth within the company.
Looking For Perks? We’ve got you covered!
- Top industry pay
- Tuition Reimbursement
- 401k with company match
- Comprehensive health packages, including a free option for Full-time Team Members
- Paid Time Off
F&B SUPERVISOR
The F&B Supervisor is a key leader within the Food & Beverage department. This position will be responsible for the supervision of all food and beverage team members for an assigned shift with the goal of delighting every customer. Responsible for performing all duties according to the Queen's policies, procedures, state gaming guidelines, local and state law, and Internal Controls. Required to provide a safe, clean, environment for patrons and team members. Provide a safe, clean, environment for patrons and team members.
ESSENTIAL FUNCTIONS (The following statements are intended as general illustrations of the work in this job class and are not all-inclusive to this position.) Reasonable accommodations may be made to enable a team member with disabilities to perform the essential functions.
- Keeps a service first mentality and ensures all team members are meeting and exceeding our service standards and guest’s expectations.
- Participate regularly in departmental and company meetings.
- Provides positive and informative pre-shifts and other staff interactions ensuring the team is knowledgeable, prepared, engaged.
- Ensure customer service standards are met and retained.
- Must be always friendly and courteous.
- Accurately balance cash drawer daily.
- Ensure to complete daily reports, audits, and checklists in a timely manner.
- Effectively manages, supervises, trains, directs, coordinates and disciplines (if necessary) food and beverage team members on assigned shift.
- Ensure direct reports receive constructive coaching sessions either formal or informal as needed.
- Respond to guest complaints in a courteous and timely manner.
- Prepare the Food and Beverage budget and monitor department performance to same.
- Monitor quality of service, food, and beverage.
- Create and update shift schedules.
- Ensure compliance with all state and local liquor laws and health and sanitation regulations.
- Accurately track team members attendance, behaviors, and performance.
- Regular attendance is an essential function of this job including days, night's overnights, weekends, and holidays.
- Successfully work side by side with their team, other managers, and chefs to ensure all daily operations are properly executed.
- Able to satisfactorily complete assignable work tasks requested by the departmental leader.
- Must proactively prioritize needs and effectively manage resources.
- Immediately report any safety hazards, problems, or maintenance issues to the appropriate party
- Other duties as assigned.
QUALIFICATIONS
- 3 years of similar food and beverage experience in a fast-paced environment, preferred.
- High School Diploma/GED, required
- Food Handlers Certification, required
- Must be 21 years of age or older
- Must have excellent mathematical skills
- Must have strong skills in Microsoft Office Suite, preferably in Excel
- Must be able to work Nights, Weekends and Holidays
- Able to effectively communicate in English via verbal and written
- Must be able to obtain and maintain a state Gaming License, if applicable.
The Queen Casino & Entertainment and its affiliates are an equal opportunity employer.
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