Pawnbroker

JOB TITLE: Pawnbroker

REPORTS TO: Store Manager

SUMMARY:

Provides excellent customer service while securing loans to businesses and

individuals with personal property items such as jewelry used as collateral and making

sales of a wide variety of items throughout the store.

DUTIES AND RESPONSIBILITIES:

• Delivers excellent customer service to every customer who walks through the

door

• Provides loans via pawn accurately determine loan amounts:
• At a minimum, be proficient with pricing general merchandise
• Understand and apply systems used to value gold and other

jewelry

Accurately use Pawn Master for all transactions

Accepts payments on pawns, sales and layaways

Retrieves items back to those who have repaid loans

• Salesperson:

o Be knowledgeable of items in the store

o Engage and satisfy the customer while negotiating the best price for the

Company

o Provide product demonstrations, as requested

Adheres to industry regulations

Actively involved in security procedures in accordance with the Security Procedures

Manual

Responsible for following processes detailed in procedures manuals.

Ensures all merchandise is properly labeled and stored

Participates in keeping the store neat and clean

Pulls merchandise from storage as it comes out of hold or pawn and clean it as

needed in preparation for being on the sales floor

Handles all merchandise respectfully

Performs other duties as assigned by management

SUPERVISORY RESPONSIBILITIES:

• This job has no supervisory responsibilities.

QUALIFICATIONS:

• High school diploma or general education degree (GED) Preferred
• Possess basic computer knowledge/skills
• Basic math and communication (verbal and written) skills
• Ability to apply common sense understanding to carry out instructions furnished

in written, oral, or diagram form

• Other skills required:

o Professional, outgoing, and customer service oriented

o Remain calm and professional in stressful situations

o Detail-oriented and work effectively under pressure

o Must be able to work independently and productively with minimum

supervision

o Ability to speak effectively and articulately with a diverse group of

customers

o Highly developed sense of integrity and commitment to customer

satisfaction

o Demonstrated passion for excellence with respect to treating and caring for

customers

o Able to work a flexible schedule to include weekends and holidays

COMPETENCIES:

• Diversity - Shows respect and sensitivity for cultural differences; Educates others

on the value of diversity, Promotes a harassment-free environment.

• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of

others; Works with integrity and ethically; Upholds organizational values.

• Business Acumen - Understands business implications of decisions; Displays

orientation to profitability; Demonstrates knowledge of market and competition;

Aligns work with strategic goals.

• Customer Service - Manages difficult or emotional customer situations;

Responds promptly to customer needs; Solicits customer feedback to improve

service; Responds to requests for service and assistance; Meets commitments.

• Initiative - Volunteers readily; Undertakes self-development activities; Seeks

increased responsibilities; Takes independent actions and calculated risks; Looks

for and takes advantage of opportunities; Asks for and offers help when needed.

• Innovation - Displays original thinking and creativity; Meets challenges with

resourcefulness; Generates suggestions for improving work; Develops innovative

approaches and ideas; Presents ideas and information in a manner that gets

others' attention.

• Dependability - Follows instructions, responds to management direction; Takes

responsibility for own actions; Keeps commitments; Commits to long hours of work

when necessary to reach goals; Completes tasks on time.

• Safety and Security - Observes safety and security procedures; Determines

appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses

equipment and materials properly.

• Professionalism - Approaches others in a tactful manner; Reacts well under

pressure; Treats others with respect and consideration regardless of their status

or position; Accepts responsibility for own actions; Follows through on

commitments.

• Oral & Written Communication - Speaks clearly and persuasively in positive or

negative situations; Listens and gets clarification; Responds well to questions.

Participates in meetings. Writes clearly and informatively; Able to read and

interpret written information.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers

and analyzes information skillfully; Develops alternative solutions; Works well in

group problem solving situations; Uses reason even when dealing with emotional

topics.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and

openness to others' views; Gives and welcomes feedback; Contributes to building

a positive team spirit; Puts success of team above own interests; Able to build

morale and group commitments to goals and objectives; Supports everyone's

efforts to succeed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the

essential functions.

• Continually required to stand
• Frequently required to walk
• Continually required to utilize hand and finger dexterity and reach with hands and

arms

• Occasionally required to sit, walk, climb, balance, bend, stoop, crouch, kneel, crawl

and smell

• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is

usually moderate.

• The employee must regularly lift and/or move up to 10 pounds, frequently lift

and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include: Close vision; Distance vision;

Color vision; Peripheral vision; Depth perception and ability to adjust focus