What are the responsibilities and job description for the Head Teller position at Queensborough National Bank and Trust?
Works under general direction and is competent to handle complex customer transactions; lead & motivate a team in a positive, professional and productive manner; reports to the Branch Manager; supervise & coordinate work activity of tellers; perform Teller duties; designate duties & work schedule; provide training & guidance to existing or new tellers; perform teller audits, verifies money, manages cash levels and complete record keeping duties; approves checks for payment; records & collects returned items in a timely manner; assist tellers with balancing daily transactions & cash drawers as needed; manages and keeps record of vault currency & coins; monitor & review security procedures & control access to vault; communicate & ensure teller compliance with policies, procedures and regulatory requirements; assist with employee performance appraisals & corrective action; performs other duties as needed.
- Represents the Bank in a courteous and professional manner
- Lead and motivate a team in a positive and productive manner
- Assigns duties and work schedules of tellers to ensure appropriate coverage
- Approves checks for payment
- Records and collects returned items in a timely manner
- Adjusts customers’ records as appropriate
- Assists tellers in balancing daily transactions and cash drawers when necessary
- Ensures supply of money based on legal requirements and business demand
- Counts and records currency and coin in vault
- Monitors and reviews security procedures and controls access to vault
- Communicates and implements policies and procedures updates or changes as required
- Ensures teller compliance with policies, procedures and regulatory requirements
- Studies and standardizes procedures to improve efficiency of tellers
- Conducts or assists with employee performance appraisals and corrective action
- Prepares composite reports from individual reports of subordinates as needed
- Performs all teller functions (see job description for teller)
- Sets the example and coaches tellers on providing STAR quality customer service
- Performs other duties as assigned
Experience
Required- 2 year(s): Previous Teller Experience
- Head Teller Experience
- Supervisory Experience
Education
Required- High School or better in General Studies
Skills
Required- Professionalism
- Organization
- Interpersonal
Behaviors
Required- Team Player: Works well as a member of a group
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Required- Self-Starter: Inspired to perform without outside help
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
