TITLE: Resident Services Coordinator STATUS: Non-Exempt

OPENS: January 11, 2023

CLOSES: January 25, 2023, or open until filled

SALARY: $15.75-$18.25 doe/q

POSITION DESCRIPTION:

Under the direction of the Executive Director, the Resident Services Coordinator is responsible for organizing/maintaining all tenant files, including occupancy and admission of applicants, re-certifications and home inspections. The Resident Services Coordinator is multi-faceted and ever changing as they strive to meet the needs and expectations of residents. This position will act as a liaison between residents and housing management, as well as maintenance while coordinating projects and determining the needs of residents.

DUTIES AND RESPONSIBILITIES:

· Assemble Housing Application for distribution, send out applications and update forms as needed

· Screen new residents in accordance with program policies and enter into lease contracts and complete move-in paperwork with residents

· Compute resident rents and process initial certifications, interim certifications and quarterly recertification's

· Facilitate all move-out procedures including move-out inspections, deposit notifications, etc.

· On a daily basis maintain and update complete individual tenant files including all income and household eligibility information for residents, input and keep updated resident information in all software systems.

· Copy and file correspondence and other records

· Build supportive professional relationships with tenants that help them enhance the quality of their lives and encourage them as they work towards self-sufficiency

· Resident relations including completely and thoroughly responding to residential issues and concerns

· Disseminate any correspondence for updating and or completing files

· Provide program assistance and policy guidance for Quileute Housing Authority (QHA) clients

· Assist in the compilation of documents for policy violations

· Performs annual home inspections and visits

· Conducts Homebuyer Education classes

· Inputs work orders into the computer software (HDS), QuickBooks, unit files and closes month end reports on HDS

· Assure appropriate entries are made in all residents, client and property records and files. Assure all files are in order and easily useable

· Assure that confidentiality is maintained and that files are secured

· Maintains confidentiality on all matters of the QHA

· Assist in accounts payable

· Serves as back-up for the Receptionist position

· Willingness to work a flexible schedule to include an occasional evening and weekend

· Other duties as assigned

KNOWLEDGE OF:

· Computer/data management experience

· Ability to comprehend and communicate effectively in the English language, both written and oral

· Bookkeeping, i.e. debits and credits, enter adjustments and/or journal entries

· Ability to work independently and as a team member

· Ability to travel for work and training out of town and sometimes out of state

· Ability to relate well to people of diverse backgrounds

· Proficient in Microsoft Office and Excel

· Treat a diverse community with respect and compassion

DESIRED QUALIFICATIONS:

· Graduation from an accredited high school, or possession of an equivalent certificate (e.g. G.E.D.).

· Possession of an Associate Degree, or two full academic years of training, from an accredited college or university with a focus in human services, business administration or equivalent experience serving families/tenants in a professional setting

· Two (2) years of increasingly responsible data entry/basic accounting experience

PHYSICAL REQUIREMENTS:

Physical elements/requirements, such as lifting, repetitive bending, reaching, etc., when they are “essential” to the job. Must be able to comfortably lift 15lbs. 10 to 15 times per day/shift.

*Must pass a criminal background check.

*Must have and retain valid WA State Driver’s License.

*Must comply with the Drug and Alcohol policy.

APPLICATION PROCESS:

The job application may be obtained at:

QHA Office

PO BOX 159

561 Quileute Heights La Push, WA 98350

or you may obtain an application from the www.quileutenation.orgwebsite.

Submit job application to: Quileute Housing Authority

PO Box 159

561 Quileute Heights

La Push, WA 98350

Job Type: Full-time

Pay: $15.74 - $18.25 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• La Push, WA: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• data entry: 2 years (Preferred)

Work Location: One location