What are the responsibilities and job description for the Customer Service Hotline Representative position at Qwalifize LLC?
Type:
- Contract
Full Time or Part Time:
- Full-Time
Pay Rate:
- TBD
Location:
- Tallahassee, FL
Language Requirements:
- Write, read, and speak English fluently.
Language Preferences:
- N/A
Job Overview:
This is a learner/entry level role. Provides customer hotline services of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. Generally follows documented procedures and checklists.
In this role you will be responsible for responding to inquiries and providing information to customers calling into a service hotline. Records all customer contact information in a call log. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer's problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Must have knowledge of the enterprise's business/products and demonstrate strong customer focused skills. And other duties as assigned.
Experience Requirements:
- 0 to 2 years of related work experience.
Experience Preferences:
- TBD
Physical Requirements:
- Ability to lift light equipment or materials, generally up to 30-50 pounds.
- Adequate vision to perform tasks effectively, including close and distance work.
- Good hearing ability to effectively communicate and respond to auditory cues.
Education Requirements
- Associate's or Bachelor's Degree or technical institute degree/certificate in Computer Science, Information Systems, Business Administration, or other related field. Or equivalent work experience.
Education Preferences:
- TBD
Training Schedule:
- TBD
Schedule:
- TBD
Dress Code:
- Business Casual
Benefits:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- PTO (Paid Time Off)
Additional Information:
Drug screening, background and reference checks are performed if required. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.
Salary : $15 - $21
