Resident Services Manager

Job Description

Job Description

Who we are : At R&R Realty Group, we are proud to be the premier source for commercial real estate in Des Moines, Iowa. Our team passionately pursues excellence in everything we do. Our 35 years of experience is demonstrated by over 11 million square feet of office, retail, multi-family and warehouse facilities in Iowa and Nebraska while also owning land for future development. It's a lot of ground to cover and we’re proud of who we are and where we’re going. If you are interested in joining a collaborative team with a drive for making a difference, you’ve come to the right place.

What you'll do : This position has responsibility for the accounting, reporting and overall condition of a multifamily property.

• Embraces and actively demonstrates R&R Realty Group’s core values.
• Achieve the property’s resident satisfaction and retention goals by ensuring resident complaints and / or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments. Handles resident issues and prepares related incident reports in accordance with company standards.
• Develop, produce, and coordinate resident communications by creating newsletters, surveys, lease violation letters, and other communications to the residents’ satisfaction.
• Evaluate the appearance and overall curb appeal of the property. Inspect and oversee the condition of the property to ensure a quality product is being provided.
• Manage property to its financial budget. This includes management and control of rent collection, purchase order approvals. Work with Multifamily Area Manager to ensure all policies and procedures are in accordance with company policy.
• All internal and external marketing efforts. Ensure that the property is being marketed aggressively to meet occupancy goals as outlined in the annual plan. Survey the market for rent concessions and specials and develop appropriate programs for the property.
• Process work orders for the maintenance department, ensure they are completed in a timely and accurate manner and contacts residents to determine if they are satisfied with the work completed. Prepare weekly maintenance report to verify resident requests are being completed.
• Reports on status of property, such as occupancy rates and dates of expiration of leases.
• Manage Tax Credit files and recertification to ensure accuracy and timeliness. Manager all Tax Credit reporting. Train staff to comply with Tax Credit laws as applicable.
• Drive to assigned properties and various locations as the position requires.
• Oversee property and staff is in compliance with Fair Housing and applicable Tax Credit laws.

What it takes to join our team : Associate degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and / or training; or equivalent combination of education and experience.

Why R&R Realty? At R&R, a career is more than just a job - it's a calling to live up to our company's mission and living our company values. We are committed to our employees and offer a great benefits package including medical, dental & vision insurance, Personal Time Off (PTO), 401k with company match, and paid holidays. Plus, as an employee of R&R, you are eligible for rent and daycare partner discounts as well as access to our beautiful wellness facilities in the Des Moines area. Our employee engagement and wellness committees create a fun and engaging culture where you can learn, grow and give back to the local communities we serve.

Sound like you? Want to learn more? Great - we'd love to hear from you! Please include a current resume with your application and highlight why you think you'd be a great fit for our team. Follow us on Facebook and LinkedIn or visit our careers page to learn more about who we are and our current projects. Thank you for your interest in R&R Realty!