Assistant Store Manager

About Us
Rack Attack is the premiere rack specialty retailer in North America. Our focus has always been a customer-first mentality and finding the best rack solution for your lifestyle. From our first store in 1996 to now, we are passionate about what we do. It has been 26 years and we’re still on top! We are consistently expanding our reach which provides ample opportunity to grow with us!

Your Role
Are you a passionate experienced leader? Do you love working, coaching, and developing a team of people in a customer service environment? If you answered yes to either of these questions, Rack Attack is the place for you!

As an Assistant Store Manager you will provide the ultimate customer experience by sharing your expertise and matching our customers with the product that suits their needs. You will partner with the Store Manager to help coach and develop team members to be the best they can be. You will lead by example and work with your hands installing our products onto vehicles and helping our customers do the things they love. This role is an amazing opportunity to exercise your passion for supporting and coaching others while being in a role with endless growth potential.

Key Responsibilities:

Team Management:

• Supervise and train staff, providing coaching and support to enhance performance and develop skills.
• Address team grievances promptly and effectively, fostering open communication and a positive work environment.
• Assist in recruiting, hiring, and onboarding new employees.

Store Operations:

• Open and close the store, ensuring all security protocols and operational procedures are followed.
• Oversee cash management, including deposits and register balancing.
• Maintain accurate store records, including invoices, sales receipts, and inventory transfers.
• Ensure the store is clean, organized, and visually appealing, adhering to company merchandising standards.

Customer Service:

• Greet and assist customers, using a consultative sales approach to meet their needs.
• Handle customer calls professionally and efficiently, addressing inquiries and concerns.
• Resolve customer complaints and issues to ensure a 5-star service experience.
• Monitor customer feedback and implement improvements to enhance overall satisfaction.

Product Installation:

• Assist in the installation of products such as bike racks, storage boxes, hitches, and other outdoor equipment efficiently and safely.
• Ensure all installations meet company standards and customer expectations.
• Provide guidance to customers on product use and maintenance.
• Perform basic troubleshooting for any installation-related issues.

Sales Performance:

• Monitor sales metrics and assist in developing strategies to meet or exceed sales targets.
• Provide detailed product information and support product demonstrations.
• Collaborate with the sales team to recommend suitable accessories or add-ons.

Inventory Management:

• Assist in maintaining inventory levels and ensuring the sales floor is well-stocked.
• Keep installation tools and work areas organized and clean.
• Collaborate closely with the technical team; stay updated on new products, promotions, and company policies.

Compensation
As part of our unique compensation package, you will earn spiffs on certain sales and installations, as well as a percentage of the Store Manager's bonus, in addition to your base hourly wage. Different from commission, our spiffs are very attainable and both the spiffs and the bonus are a substantial part of your compensation.

What We’re Looking For
If you have:

• Minimum 1-2 years’ experience in an assistant manager or managerial role;
• Minimum 2 years’ customer service experience;
• Ability to inspire and motivate the team day to day;
• Automotive and/or mechanical experience;
• Experience with hand and power tools;
• Ability to collaborate with, and lead others in a respectful and effective manner, embodying Rack Attacks’ values;
• Excellent communication skills;
• Ability to work varied hours/days to oversee store operations;
• Capability to communicate professionally with customers and team members;
• Ability to problem solve in a fast paced environment;
• Capacity to work well in a team and collaborate with others;
• Safety-first mindset; and
• Ability to contribute to a respectful culture and healthy work environment,

We want to hear from you!

Why Rack Attack?
At Rack Attack, we don’t just sell products, we sell experiences. We connect with our customers about the things we love to do such as biking, hiking, camping, skiing, and more! We treat our employees like we do our customers. We are so proud of how far we've come and are excited to see where we will go. Come join the Rack Attack family today!

Job Perks Include:

• Unique and Competitive Compensation Packages
• Paid Time off
• Extended Health Benefits
• Retirement Contribution Matching Program
• Overtime Pay
• Ongoing Professional Development and Training
• Endless Growth Opportunities

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $18 - $21