Customer Service Representative

About Us

Rack Attack is the premiere rack specialty retailer in North America. Our focus has always been a customer-first mentality and finding the best rack solution for your lifestyle. From our first store in 1996 to now, we are passionate about what we do. It has been 26 years and we’re still on top! We are consistently expanding our reach which provides ample opportunity to grow with us!

Job Description

• Administer trusted guidance to our customers about the product, guaranteeing that everyone is paired with the best solution for their lifestyle and needs by following Rack Attack Best Practice;
• Complete and track estimate follow-ups for assigned stores;
• Answer and complete forwarded phone calls, resolving customer inquiries and/or concerns;
• Respond to customer queries in a timely and accurate way;
• Deliver outstanding 360 degree service, ensuring a top-tier Rack Attack experience;
• Maintain accurate store records, including invoices, sales receipts, purchase orders, appointment bookings, special requests, hold tags, phone messages, inventory transfers, cash outs and more.
• Update our internal databases with information about technical issues and useful customer discussions.
• Follow up with customers to ensure any issues are fully resolved;
• Gather customer feedback and share with relevant stakeholders;
• Foster a positive and inclusive working environment by being a supportive team player; and
• Perform other related, or in-store, duties, as required.

Qualifications

• Strong communication and interpersonal skills
• Ability to handle multiple tasks and prioritize effectively
• Detail-oriented with excellent organizational skills
• Problem Solving skills with a customer focused attitude

Supplemental Pay: Commission and Incentives

Job Types: Full-time, Part-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $19 - $23