What are the responsibilities and job description for the Installer position at Rack Attack?
About Us
Rack Attack is the premiere rack specialty retailer in North America. Our focus has always been a customer-first mentality and finding the best rack solution for your lifestyle. From our first store in 1996 to now, we are passionate about what we do. It has been 26 years and we’re still on top! We are consistently expanding our reach which provides ample opportunity to grow with us!
Job Overview
As an Installer, you will play a crucial role in the installation of various products, including racks, storage boxes, hitches, and other items. Your attention to detail and commitment to customer satisfaction will ensure that each installation meets our high standards of quality and safety.
Key Responsibilities:
- Install racks, storage boxes, hitches, and other products according to specifications and safety guidelines.
- Collaborate with team members and clients to understand installation requirements and timelines.
- Ensure all installations meet company standards and customer expectations.
- Communicate effectively with customers to explain product features and installation processes.
- Provide guidance to customers on product use and maintenance.
- Perform basic troubleshooting for any installation-related issues
- Prepare job sites by ensuring all necessary tools and materials are available.
- Maintain a clean and organized workspace, adhering to safety regulations.
- Troubleshoot and resolve any issues that arise during installations.
- Perform routine maintenance and inspections of installed products as needed.
- Document installations and report back to management on job status.
Inventory & Maintenance:
- Assist in maintaining inventory levels and ensuring the sales floor is well-stocked.
- Keep installation tools and work areas organized and clean.
- Collaborate closely with the sales and technical team; stay updated on new products, promotions, and company policies.
- Contribute to improving processes related to customer service and product installation.
Physical Requirements:
- Ability to lift heavy equipment and products, with team assistance as needed.
- Comfortable standing for extended periods and performing physical labor as required.
Compensation :
As part of our unique compensation package, you will earn spiffs on installations in addition to your base hourly wage. Different from commission, our spiffs are very attainable and are a substantial part of your compensation.
What We’re Looking For
If you have:
- Minimum 1-3 years customer service experience and/or keyholder experience in a retail setting;
- Automotive and/or mechanical experience;
- Experience with hand and power tools;
- Excellent communication skills;
- Ability to problem solve in a fast paced environment;
- Capacity to work well in a team and collaborate with others;
- Safety-first mindset; and
- Ability to contribute to a respectful culture and healthy work environment
Why Rack Attack?
At Rack Attack, we don’t just sell products, we sell experiences. We connect with our customers about the things we love to do such as biking, hiking, camping, skiing, and more! We treat our employees like we do our customers. We are so proud of how far we've come and are excited to see where we will go. Come join the Rack Attack family today!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Work Location: In person