What are the responsibilities and job description for the Customer Services Representative position at Rack Electric?
Job description
At Rack Electric our Customer Service Representative position offers the opportunity for long-term career advancement for those who choose to become part of our amazing team.
Here’s just some of what you’ll do in this role:
· Responding to Customer inquiries and concerns via multiple channels
· Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer and Rack Electric.
· Meet and exceed quality goals, compliance regulations and productivity targets
· Document necessary information, Verify and or update important customer information such as payment details, Customers change of details, change of address, phone number and or email address.
· Additional responsibilities as needed.
What we are looking for:
· The ability and resilience to work in a dynamic environment as well as multitask, using multiple systems and tools to service our customers
· Strong interpersonal, EXCELLENT communication, verbal and written skills
· Assertiveness to handle difficult conversations
· Attention to Detail
Preferred:
· Knowledge of Service Titan or Hatch
· Knowledge of Microsoft Word, Excel, Outlook and Teams
· Customer Service Experience in Plumbing, HVAC, Generators
· A background in Scheduling or/and Dispatching a plus
Pay Rate: $18-$20
Location: Onsite, Boca Raton, FL
Full Time: M-F
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Experience:
- Customer service: (Required)
Work Location: In person
Salary : $18 - $20
