Sales Consultant

Position Summary: The person is required to have an extensive knowledge of the company’s products, services, warranty policies. The person must be customer focused and sales oriented. The consultant is responsible for creating, as well as maintaining a long-term relationship with their customers, represent the company in a positive manner and achieve sales goals while ensuring further business. The consultant’s responsibilities include helping customers make product selections that meet their business requirements, providing information about the products they are interested in and resolving customers’ complaints satisfactorily.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

·       Responsible for meeting sales targets.

·       Responsible for incoming sales calls, referral leads, and visiting local neighborhoods, municipalities, businesses, trade shows, and police stations for demonstrations and product awareness and recommend products based on customer business requirements. Communications should include detailed product knowledge and the ability to compare product weaknesses of competitors.

·       Responsible for developing quotations/bids to meet specifications with competitive pricing while maintaining margins. When bidding on a job is important to have product knowledge regarding competitors’ products and pricing.

·       Responsible for maintaining contact with customers after the sale regarding lead times, questions with programming or installing and any repair issues. Prior to shipment, all customer communications regarding the sale should be handled by the sales consultant.

·       Responsible to ensure all orders are complete and accurate. 

·       Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made and special sales activities to reduce stock.

·       Responsible for the follow up and collection of payment.

·       Responsible for monitoring competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques. Recommend changes in products, service, and policy by evaluating results and competitive developments.

·       Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

• Adherence to all Quality System requirements
• Travel is required in this position.

Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• A bachelors' degree or equivalent educational experience
• 2 years of sales experience is a plus.

§ Good written and verbal communication skills to relate effectively with customers, co-workers, and management

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office Suite Word Processing software, and NetSuite.

Supervisory Responsibilities:

This job has no supervisory responsibilities.

Core Competencies:

Commitment to Excellence, Customer Service, Systems and Strategy, Change Management, Communication, Continuous Improvement, Problem Solving, Collaboration, Innovation, Negotiation, Speaking and Listening Skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand or walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 70 pounds. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.