What are the responsibilities and job description for the Service Coordinator - ONSITE position at Radiometer?
In our line of work, life isn't a given - it's the ultimate goal. When life takes an unexpected turn, our technology and solutions enable caregivers to make informed diagnostic decisions to improve patient care. This is our shared purpose at Radiometer and what unites all 4000 of us - no matter our roles or where in the world we're located. Creating impactful innovations like ours, doesn't happen overnight - it requires uncompromising persistency, passion, and a desire to make a difference. Here, you can learn, grow, and chart an uncommonly diverse career.
Radiometer is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Service Coordinator for Radiometer is responsible for supporting the Service Organization and Radiometer Customers with all their administrative service needs. This includes triaging customer calls and scheduling our skilled engineers for services such as maintenance, installations, and emergency repairs, while ensuring timely invoicing and purchase order information is updated in our systems.
Working a shift anytime between 5 : 00 AM-7 : 00 PM , this position is part of the Service organization located in our Brea, CA office and will be ONSITE five days a week . At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the Service Contracts-Coordination team and report to the Manager, Service Contracts responsible for supporting the Service Organization, as well as support all Radiometer America product portfolio with their admin needs. If you thrive in an amazing, multifunctional, fast paced, supporting role and want to work to build a world-class service coordination organization-read on.
In this role, you will have the opportunity to :
- Schedule engineers at customer sites for various services; ensure timely invoicing, verify purchase orders, and enter information into CRM and Axapta systems. Maintain positive customer relationships by providing updates and meeting their needs.
- Assist with service contract renewals, monthly invoice processing, and handling credits and re-bills in a timely manner. Collaborate with field service teams to drive revenue growth by verifying purchase orders and identifying new opportunities.
- Handle overflow customer calls by providing minor technical phone support in order to triage based on customer needs and adjust schedules to ensure satisfaction. Manage documentation and email inboxes, adhere to compliance requirements.
The essential requirements of the job include :
It would be a plus if you also possess previous experience in :
The hourly base rate for this role is $23.00 - $25.00 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.
This job is also eligible for bonus / incentives.
We offer comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.
Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
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Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.
Salary : $23 - $25
