Running financial reports and balancing guest accounts to include the following but not limited to:

• Ensuring accurate and timely recording and reporting of all property receipts
• Following cash handling procedures as outlined by the accounting department
• Collecting payment at check out and provides change for guests as needed
• Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
• Preparing all computer systems for the following day
• Ensuring accurate and timely backup of files / tapes are maintained on a daily basis
• Preparing, balances, posts, and distributing all necessary reports on a daily basis
• Interacting with staff and guests in a professional manner, assisting other departments with necessary information
• Working with all Front of House colleagues in achieving continuous, seamless service
• Performing other duties required to provide the service brand behavior and genuine hospitality

• Greets guest and processes hotel registration and other transactions
• Keeps current on hotel accommodations, services and local attractions
• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction
• Works with other departments as appropriate to arrange for services requested by the guest