What are the responsibilities and job description for the Help Desk Coordinator position at Radware?
The GSD Team Member will be part of the Global Service Desk/NOC team, handling and resolving support tickets and other IT related issues and requests raised by Radware employees and outsourced personnel, while performing ongoing IT support tasks and preserving a strong commitment to high-quality customer service and solid work ethic.
The candidate will have sufficient knowledge to act as both a Tier 1 and Tier 2 support agent, a role that requires an experienced technologist with a proven track record of hands-on experience in Networking, System and Security fields. A high level of technical orientation is a must.
What will you do?
- Provide technical support via email, phone and in person (hands on), while adhering and maintaining SLA’s set by IT Management.
- Perform onboarding of new employees, as well as off boarding of exiting employees
- Maintain and manage all IT assets in the U.S.
- Work with senior level IT administrators to determine and resolve high level problems
Ability to support the following:
- Hardware (PC/ LT installation and internal troubleshooting)
- Microsoft Products (SCCM, Office 365, Office 2016, Office 2010, Outlook, Excel word, SharePoint, One Drive etc.)
- User Identity management (Azure, Active Directory, MS Exchange, Exchange online)
- NOC (Network Operation Center) monitoring servers, network traffic and services
- Networking (Cisco, TCP/IP, DNS, FTP, DHCP)
- Operation Systems (Win7-11, MAC OS, Linux)
- Familiarity and ability to support AV/VC conferencing rooms.
Work Conditions
- Monday to Friday 09:00 – 18:00 (EST) Plus availability to respond to any major incident when needed.
- Working extended hours to meet deadlines, when needed.
- Position requires on-site support, working from the office
- Minimum of 3 years of hands-on experience supporting internal users in a large organization
- Strong communications skills and ability to communicate information about technology and IT services to Radware employees.
- Advanced troubleshooting skills of familiar and unfamiliar technologies alike.
- Exceptionally self-motivated and ability to set and manage priorities properly.
Experience working in a team environment
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