Member Success Specialist (Teller)

Summary

Passion for member service and being part of a team focused environment is the core focus for this position. You have the opportunity to build relationships with the members and grow your career with us!! There are no evenings, or weekends, and 11 paid holidays with this position.

Duties & Responsibilities

• Assist members with a wide range of transactions face to face inside the credit union, through the drive-thru, or over the phone.
• Balance a teller cash drawer, coin machine, and high emphasis on accuracy in completing transactions.
• Provide information to members in the lobby and by answering phone calls while directing callers to correct person/department when needed.
• Maintain a clean working environment, including the lobby area, kids’ play area, and the teller areas.
• Perform necessary cash handling tasks (i.e., cash shipments, check night drops for deposits)
• Maintain a positive and helpful attitude towards RCU members and employees
• Extensive knowledge of all products and services to effectively promote them to the membership.
• Provide support to members and staff with web and online banking questions.
• Review deposits made through the mobile deposit system multiple times throughout the day and approve or deny the deposit based on the requirements set forth in the procedure.
• Assist with back-office and operational support tasks as requested , processing return checks and account maintenance.
• Open and close the RCU branch offices, paying specific attention to the alarm and security systems.
• Serve on various committees as assigned.
• Actively participate in all RCU promotions and community events to increase business opportunities from existing and potential members.
• Complete BAI training courses to grow knowledge of credit unions and your job responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls. The employee regularly is required to walk, talk, carry, hear, and reach with hands. The employee must occasionally lift and/or move up to 30 pounds, stand, crouch, stoop, kneel or crawl.

Position Type/Expected Hours of Work

This is a full time position. Days and hours of work are Monday through Friday, with primary shift of 7:30am and 4:30pm. Availability is needed from 7am to 6pm to attend meetings and serve as backup for all other front line shifts. Shifts will be performed from either our Bismarck or Mandan Branch based on scheduling needs. Evening and weekend work will be required as job duties demand.

Travel

No travel expected outside the Bismarck-Mandan area other than occasional employee development opportunities.

Railway Credit Union is an equal opportunity employer.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Education:

• Associate (Preferred)

Experience:

• Banking: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $22