What are the responsibilities and job description for the Contact Center Agent (Remote/Bring Your Own Device) - 177233 position at Raise?
We’re Hiring!
Raise is hiring for our key client in the Legal industry and is looking for an additional Contact Center Agent (Remote/Bring Your Own Device) for their team.
Pay Rate: $18.00/hr. on W2
Work Type: Remote
Training Schedule: Monday-Friday | 6:00 AM - 2:30 PM PST and 9:00 AM – 5:30 PM EST
Training: Training is 4 days. Day 5 is Mock Calling and Day 1 of Academy. Agents go live on 9/20.
Work Schedule: Monday-Friday | 6:00 AM - 2:30 PM PST and 9:00 AM – 5:30 PM EST
Duration: 12-month contract (with possible extension and conversion)
Job Overview:
- The Company Systems Class Action business operates a call center to handle potential claimant inquires and claims.
- The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
- For Tactical Team members, they will be responsible to review agent phone notes daily for any corrections needed and approve check reissue requests to meet SLA requirements from clients.
Key Responsibilities:
- Professionally answer calls and address caller inquiries as needed. Route calls as needed to appropriate resources.
- Perform research using available resources as needed to provide required information to callers.
- Identify and escalate more complex issues to the research team.
- Complete necessary administrative work as needed and complete call logs accurately.
- Other projects as assigned by supervisor.
Qualifications:
- Good verbal and written communication skills.
- Dependable and able to adhere to schedule.
- Effective problem-solving skills.
- Effective listening skills.
- Customer service orientation.
- Attention to detail.
- Ability to work effectively in a high volume and sometimes stressful work environment.
- Ability to read, write, and speak English.
- Ability to sit at a workstation for long periods of time.
- HS Diploma/GED.
Requirements:
- Must have your own computer or laptop with reliable internet access (Bring Your Own Device).
- Minimum 2 monitors required.
- Minimum internet speed of 20 Mbps speed, 5 Mbps and jitter of below 10.
- Quiet and dedicated workspace at home.
Raise PBC is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, national origin, ancestry, age, disability, genetics, gender identity, veterans' status, sexual orientation, or any other characteristic protected by law. Raise PBC is an equal-opportunity employer encouraging diversity in the workplace.
#HOTJOB
Job Type: Contract
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Do you currently have a home workspace setup with at least two monitors?
Work Location: Remote
Salary : $18
