What are the responsibilities and job description for the Customer Service Representative position at Red Hawk Casino?
DUTIES AND RESPONSIBILITIES
Provide excellent customer service. Example: If two employees are on duty and only one is running a cash regis¬ter while the other performs stocking or cleaning duties, all such work should be set aside if more than two customers line up at the register in operation; the second register should be opened immedi¬ately in order to provide fast and friendly service to the custom¬er.
- Complete all shift duties as assigned.
- All employees are expected to safeguard the company's assets unless their own physical safety, or that of co-workers or customers, may be jeopardized:
- Follow company policies regarding cash control, proper safe operation.
- Follow correct vendor check-in procedures.
- Complete all end of shift paperwork.
- Pay immediate attention to any spill or other hazardous condi¬tion.
- Other duties may be assigned from time to time by the Store Manager.
QUALIFICATION REQUIREMENTS
- Ability to read, understand and write the English language at the eighth-grade level, including the ability to hear the spoken word.
- Pass all required training including alcohol, tobacco, UST and food handler testing.
- Eighth-grade level math competency in order to make change, complete shift re¬ports, and account for numbers of a variety of products during vendor check-in.
- Sufficient visual acuity to check identification.
- Ability to read and understand instructions for operating electronic cash registers, gas consoles, and other equipment.
- Ability to lift up to 50 pounds, carrying cases of soft drinks, beer and juice, etc. at least once per shift.
- Ability to stock shelves and coolers, including entering and working in a cooler at a temperature of 36 degrees up to 30 minutes at a time.
Performance Indicators:
- Cash variances.
- Site standards.
- Customer service.
- Commitment to the store and team.
