What are the responsibilities and job description for the Parts Sales Specialist position at Redline Equipment?
About the Position:
The Parts Sales Specialist provides quality customer service by selling spare and replacement parts to meet customer needs.
About Us:
Redline Equipment is a market leading agriculture equipment dealership with 12 different locations operating throughout the Midwest region with Case IH being our primary brand of equipment. At Redline Equipment we are passionate about providing Heroic Customer Support through our friendly and knowledgeable sales, financing, service, and parts departments. We strive to provide our employees with transparency, growth opportunities, and competitive compensation including a robust benefit package. We pride ourselves in our continuous improvement not only within our business but through the role we play in community development. Here at Redline Equipment, we are always looking for individuals who share our passion for the agriculture industry. Our greatest asset is our dedicated, forward-thinking, and highly skilled team of employees. When employed with Redline Equipment you can expect to be treated as a vital and instrument member of our team through collaboration and teamwork. We like to work together and consider our team work to be inclusive. Our company can be evaluated as a progressive, positive, and phenomenal operation and we hope to encourage you to apply to our open positions.
Compensation Range: $18.00 - $24.00 per hour
Our Comprehensive Benefits Package Includes:
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k) with Company Contribution
- Employee Assistance Program
- Paid Time Off
- Incentive Compensation Program
- 100% Company Paid Uniforms
- Company Provided Cell Phone
- Affiliate Rewards Program
- Personal Finance Solutions
- Employee Development Program
Responsibilities:
- Responsible to proactively execute parts programs and campaigns to adhere to company directives.
- Interact with customers to ensure a positive dealer experience.
- Assist the Parts Sales Coordinator/Manager in achieving efficient operation and profitability goals.
- Fill parts order requests from outside and inside customers in a timely and efficient manner.
- Maintain stocking levels alerting supervisor when inventories are running low.
- Identify new parts and part categories that need to be added to increase customer satisfaction levels.
- Assist in achieving the goals of exceeding customer expectations, maintaining a positive work environment, and maximizing recovery rates.
- Assist with the appearance and organization of the Parts department to communicate professionalism and a commitment to excellence by the dealership.
- Grow knowledge base in agricultural and lawn and garden power systems to bring increased value to the customer and service department relationship.
- Contribute to an environment where the Service department considers the Parts department as a partner.
- Ensure that customer issues are resolved promptly according to company guidelines.
- Complete other work as needed by within the dealership.
- Be quick to help others in the company when they need a hand or have a difficult problem to solve.
- Perform other related duties as assigned.
Qualifications or Requirements:
- Strong customer relationship and interpersonal skills.
- Excellent attention to detail.
- Ability to use desktop or laptop computer, including Microsoft Office Suites is required.
Compensation Range Disclosure:
The base compensation range represents the low and high end of the Redline Equipment wage plan for this position. Actual compensation will vary depending on factors including but are not limited to location, experience, and performance. The range listed is just one component of Redline Equipment’s total compensation package for employees. We encourage you to take a peek at the robust benefit package listed in the job description above.
Salary : $18 - $24
