Business Operations Manager

Responsibilities

• Develops and implements processes and systems in the Business Office to manage billing, collections (A/R), accounts payable (A/P), patient trust, liability notices, GL functions, purchase orders and all necessary business transactions using generally accepted accounting principles.
• Ensures Business Office procedures comply with regulatory requirements related to bed-hold notice requirements.
• Produces monthly facility income statement.
• Prepares financial records and cost reports for submission to authorized government agencies as required by current regulations.
• Maintains schedules for capital expenses and fixed asset depreciation.
• Review and interprets monthly financial statements and provides relevant information to the Administrator.
• Ensures monthly billing is completed and timely.
• Ensures facility's billing checks and balances are followed by all team members as required by facility policy including but not limited to the balancing of the daily census, Medicare triple check prior to billing, etc.
• Develops and monitors accounts receivables.  reports delinquent accounts and solutions to overcome obstacles to the Administrator.
• Maintains working knowledge of the state long term care Medicaid insurance program, Medicare Part A, B and C insurance programs, private long term care insurance programs and private pay.
• Ensures pre-admission financial evaluations regarding the identification of a payer source is coordinated with the Admissions office as part of the pre-admissions process.
• Availability for weekly, bi-monthly or monthly financial meetings to monitor budget compliance with facility department heads and implements corrective action when necessary.
• Develops and maintains positive relationships with residents, employees and family members.
• Promotes and establishes effective communication and customer service to achieve facility goals and customer satisfaction.
• Supervises all Business Office Personnel and their work functions.
• Participates in QAPI monthly and carrying out the duties assigned as part of a performance improvement committee.
• Identifies and collaborates with members of the interdisciplinary team, consultants, and others when needed to identify opportunities for enhanced financial services to the residents and/or resolve issues.
• Oversees staff to ensure that office supplies maintain stocked and available.
• Must be a supportive team member with the ability to make independent decisions arise.
• Must be able to deal tactfully with staff, residents, family members, visors and have patience, tack and willingness to deal with difficult residents, family and staff.
• Must be able to move intermittently throughout the workday.
• Must possess leadership, supervisory skills and willingness to work harmoniously with other.
• Must be wiling work in office and throughout the facility.  Must be available to work MOD weekends and holidays when necessary.

• Bachelor's degree in Accounting, Business Administration or related field preferred.
• Must have at least 3 years’ experience in a billing or supervisory role in the business office of a hospital, nursing home, long term care or other related health care facility.
• Knowledgeable of skilled nursing home regulations, procedures, laws, regulations and guidelines pertaining to long-term care.