Service Director- Administration (1st Shift, Flexible)

Do you want to work for a Top Workplace? Reliance Health has been named amongst the Top Workplaces in Connecticut, by the Hartford Courant since 2011.

Reliance Health, Inc. is a private 501(c)(3) nonprofit with the mission to enhance health through mental wellness. We provide tools and resources for over 950 individuals to move forward in their lives. The dedication and passion of our 250 plus employee allows each one of our over 30 programs to focus on positive relationships and mental wellness as we believe healthy living starts with your mind. Since 1976, our programs have assisted adults find and preserve stable housing, advance educational goals, gain experience, develop social networks, maintain employment and advance day-to-day life skills within Eastern Connecticut. For every individual we serve, there is a positive impact on many. Healthy adults create stronger families. Stronger families empower each other to thrive and become engaged citizens. Stronger communities are built on the basis of mental wellness.

In addition to our comprehensive benefits package we also offer flexible schedules, educational growth opportunities, Public Service Loan Forgiveness Program. National Health Services Corp Loan Repayment, peer recognition programs, a casual dress code, Agency events, retreats, and family first philosophy.

We are seeking dedicated professionals to staff our quality programs.

Service Director- Administration - $33.08/Hr

Closing Date: 10/14/2024

FT 40 Hr/wk To oversee, lead and coordinate Agency clinical mental health services (Clinical team) along with Agency Intake, Community Support Program, Teamworks, Transportation and Supported Education. Ensure designated programs are operating within fiscally sound contracted budgets and providing quality services. Ensure compliance with Agency standards including but not limited to; quality assurance documentation standards, required % of services provided, personnel policies and corporate compliance. Participate in designated Agency meetings and with external providers as required to coordinate and enhance services, treatment plans and referrals. Ensure programs are operating within required staffing assignments. Provide critical incident reporting as needed.

Worksite: Norwich

Hours: Monday-Friday, First Shift Flexible

Duties and Responsibilites:

• Ensure that evaluations and supervisions are up to date and evident in personnel files on direct reporting staff & that Supervisors in service area are also up to date with evaluations of their direct reporting staff
• Function, as required in the absence of the Program Supervisors
• Implement policies, procedures, and program evaluation for designated programs in coordination with Program Supervisors and ensure compliance
• Ensure that program data is reported accurately and timely
• Run reports as necessary to ensure documentation standards are being met.
• Create goals with Directors in areas needing improvement.
• Provide direction, assistance, and approval for major crisis intervention
• Monitor Quality Assurance/Quality Improvement for service areas
• Participate in network committees & Community Committees as needed
• Assist in grant writing and secure funds for new and existing services in conjunction with Chief Operating Officer and Finance Director
• Assure effective coordination between Service Area and other services, both external and internal
• Engage in continuous concerted efforts to access, obtain, respond to pertinent agency information/communications and disseminate as appropriate
• Provide working conditions and education that maximizes safety for staff and program participants
• Other responsibilities of Reliance Health staff, such as participation in Agency events, adhering to Agency policies and procedures, training requirements etc.
• Ensure program safety measures are met on a regular basis
• Provide regular supervision that is documented and evidenced in Personnel files by submitting to HR at the time of supervision. Supervision is acknowledged by the signature of employee and on the Agency form that includes but is not limited to: providing honest and fair feedback about performance, discussing employee goals & growth, appreciation and program communication.
• Approve employee timesheets accurately prior to 9am on Monday payroll weeks and when appropriate, approve and fax per diem timesheets prior to 9am Monday payroll weeks.
• Perform duties while demonstrating Agency Core Competencies and values

Education and Experience:

• Master’s degree in human services or related field required
• Five years prior experience in the provision of mental health and supervisory experience required
• Valid CT Driver’s License, vehicle registration and insurance required

We offer an excellent benefit package, competitive wages and loan repayment program. EOE/M/F/D/V Bi-lingual preferred. AA. We are committed to fostering diversity in the workplace.

Job Type: Full-time

Pay: $33.08 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Master's (Preferred)

Work Location: In person

Salary : $33