What are the responsibilities and job description for the AYS/Guest Service Telephone Operator position at Remington LaGuardia Employers?
AYS/Guest Service Telephone Operator- $21-24/hr.
What you will be doing
- Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
- Not Required but Preferred:
- knowledge of FSPMS operating system; knowledge of GXP: Empower operating system, previous telephone PBX/hotel experience
What we are looking for
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
Salary : $21 - $24