Dental Treatment Coordinator

Treatment Coordinator & Front Office Staff
Spring Valley Dental Care 
Spring Valley, California
Salary: $22 - $26 DOE/E
Benefits: Monthly Bonus, Dental Coverage, Vacation & Holiday Pay 
Full-Time | Mon & Wed 9am-6pm | Tues & Thurs 8am – 5pm |  Friday 8am – 2pm 

Progressive, high quality general dental office located in Spring Valley has an immediate need for a friendly, organized and experienced treatment coordinator and receptionist to manage patient treatment planning for our practice while providing world-class customer service to our patients. This position plays a crucial role in effectively presenting treatment plans, generating financials, providing a consultative sales approach and scheduling cases of all levels for our valued patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•    Act as first point of contact for all patients and ensure exceptional customer service.
•    Deliver clear and effective communication and information to patients regarding the recommended treatment plans and facilitate successful closure of related financials.
•    Thorough knowledge of Care Credit & other financial options.
•    Ability to achieve daily, weekly and monthly production goals.
•    Answer incoming calls, receive messages and route calls accordingly.
•    Schedule appointments accurately to reflect dentists’ schedule.
•    Provide dental insurance verification, collect and enter insurance payments and review accounts receivable as needed.
•    Work with other practices to obtain x-rays, referrals and coordinate patient needs.
•    Build positive and productive relationships with referral partners for business growth.
•    Follow up with patients to improve satisfaction.
•    Maintain up-to-date knowledge about practice services offered.
KNOWLEDGE, SKILLS AND ABILITIES:
•    Goal-driven and organized self-starter.
•    Experience with generating dental financials and consultative sales.
•    Proficient in Microsoft Office suite of products.
•    Motivated problem solver and highly organized and energetic team player.
•    Must be polished and maintain clear and effective communication skills (written and verbal).
•    Exceptional customer service skills exuding a positive, optimistic attitude.
•    Ability to work collaboratively with colleagues of all levels and build cross-functional relationships.
EDUCATION AND EXPERIENCE:
•    High school diploma.
•    3 years of dental treatment coordinator experience or applicable front-office experience in a dental practice.
•    Knowledge of dental terminology and PPO insurance (required). 
•    Knowledge of dental software (Dentrix a plus!).