What are the responsibilities and job description for the Sr. Manager IFS Technical Delivery position at RES?
Description
We are committed to building a workplace where everyone feels heard and respected, and extending our culture of care so that every individual can reach their full potential. We want you to have a sense of belonging and feel valued for your contributions and the perspectives you bring.
Summary :
The newly established Centre of Excellence (CoE) will operate the IFS Cloud ERP platform and an integrated landscape of complementary technologies, supporting the business in achievement of their strategies and enabling business change and transformation efforts.
The Sr. Manager, Technical Delivery will oversee the technical aspects of the IFS ERP implementation and the broader integrated landscape. This important role within the Centre of Excellence (CoE) will ensure that all system components function optimally, supporting the company’s operational needs. Collaborating with cross-functional teams and third-party suppliers, the Manager will be responsible for optimizing the methods, practices, tools and operating environment to enable the CoE deliver service excellence.
Requirements :
- ERP Implementation Leadership : Lead the technical operational aspects of IFS ERP implementation, ensuring alignment with business and operational processes.Manage the IFS ERP system environment, including system configuration, customization, and environment setup, ensuring stability through established process.Oversee the data migration processes and ensure that data from integrated systems is accurately transferred to the new ERP system.
- Integration Management : Manage the integration of legacy systems with IFS ERP using the Boomi middleware platform, ensuring smooth data flow and process synchronization.Collaborate with integration specialists to implement custom integrations, ensuring they meet performance, scalability, and security standards.Monitor integration processes to ensure seamless operation and troubleshoot issues as they arise.
- Service and Operations Management : Undertake the role of Major Incident Manager for all ERP-related incidents, in line with the CoE’s Incident Management process.Undertake the role of Problem Manager for all ERP-related problems, ensuring all Product Value Streams, technical teams within the CoE, and Group Technology are held to account for managing problems in an effective and consistent manner.Govern the CoE’s Integrated Release Board ensuring release scheduling and prioritization aligns with the wider roadmap.Track, manage and improve service and operational performance using KPIs, dashboards and stakeholder reports.Represent technical changes to the IT Change Advisory Board.
- Project and Stakeholder Management : Develop and maintain detailed project and deployment plans for technical deliverables, ensuring release and environment management practices are upheld.Act as a liaison between technical teams, business stakeholders, and external vendors to ensure clear communication and expectations.Regularly report on project progress, risks, and issues to the Technical Delivery Director and other key stakeholders.
- Team Coordination and Vendor Management : Ensure that internal Application Support Analysts, DevOps Engineers, Integration Engineers, third-party suppliers and external consultants adhere to the service standards and best practices established by the Centre of Excellence.Coordinate with third-party vendors (., IFS and Boomi) to ensure that they meet contractual obligations and deliver high-quality solutions on time.Ensure technical resources are allocated effectively and work collaboratively to resolve any roadblocks.
- Quality Assurance & Testing : Provide input into internal and external audit processes for ERP, including oversight of system controls.Provide and operate an effective structure and process for user access, roles and provisioning, liaising with value streams and IT as required.Ensure that all technical components of the ERP system are rigorously tested, including unit testing, integration testing, and user acceptance testing (UAT).Manage the process of identifying and resolving technical defects and ensure that the system meets defined performance and quality standards.Ensure all technical implementations comply with relevant industry regulations, security standards, and data protection requirements (., GDPR).
- Post-Go-Live Support : Provide ongoing technical support post-implementation, ensuring that any technical issues are quickly identified and resolved.Lead efforts to optimize and improve system performance based on user feedback and monitoring tools.Ensure that support models and processes are in place to handle incidents, requests, system updates, defects, and feature enhancements.
- Assist in developing change management strategies related to the ERP system’s deployment, including communication plans and training programs.
- Identify opportunities for continuous improvement of the ERP system and its integrations, working closely with business units to address evolving needs.
- Ensure all technical documentation is up-to-date, including system configurations, integration workflows, and troubleshooting procedures.
- Facilitate knowledge transfer sessions with internal teams to ensure they are well-equipped to manage and maintain the ERP system post-implementation.
- Identify and mitigate technical risks associated with the ERP deployment and integrations.
- Participate in the development of best practices and standards within the Centre of Excellence for future ERP deployments and technical delivery projects.
- Collaborate with other teams within the Centre of Excellence to leverage shared resources and expertise for the successful delivery of technical projects.
Safety :
Qualifications :
Anticipated base salary range : $144,000 - $169,000
The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.
RES offers benefits that are effective first day of employment. These benefits include the following :
Physical requirements and environment :
The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rarely : Climbing, crouching, kneeling, pulling / pushing / lifting between 5-15lbs., and stooping are required.
Occasionally : Carrying 5-15lbs., gripping, handling, pinching, and walking are required.
Frequently : Standing is required.
Constantly : Reading, grasping, hearing, reaching, vision, repetitive motion, and sitting is required.
Rarely exposed to extreme cold, heat, and humidity, and wet climates, in the working environment.
Occasionally exposed to noise and hazards in the work environment.
We maintain a drug-free workplace. Candidates will be required to pass a pre-employment background investigation and drug test as a condition of employment.
Salary : $144,000 - $169,000
