What are the responsibilities and job description for the Customer Experience Representative position at Resource Hub?
Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we invest in.
We hire based on attitude, aptitude, and a drive to succeed, qualities that have awarded us one of Indiana's top places to work. Recently, we've experienced exponential growth so we're looking to expand our dynamic Customer Service Team to support this growth and help us to improve the lives of more than 200,000 mobility users.
If you're looking for a rewarding opportunity where you can work alongside other dedicated individuals who will inspire you to grow your skill sets and advance your career, bring your passion and experience to Rehab Medical!
Why You Should Apply :
- Guided Orientation Process at our Headquarters
- Mentorship Onboarding Program
- Employee Recognition Program
- Leadership Development Program
- Continuing Education Opportunities
- Network of Support (health and well-being)
The Position : We are looking for a Customer Experience Representative to join the team!
Education and Experience :
Job Skills and Requirements :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Overview :
The Customer Experience Representative, under the direct supervision of the Customer Service Manager, shall have responsibility for responding to patient concerns and requests for escalated levels of service. The position will also require outbound calls in response to call backs from our answering service, voicemails, text requests etc.
Below are additional key functions and skills for this opportunity :
