What are the responsibilities and job description for the Autodesk Inventor position at Resourznet Consulting?
JOB DESCRIPTION:
- Engage with company customers from the Engineering, Natural Resources, and Infrastructure (ENI) community by providing solutions, direction, and general troubleshooting.
- Reporting to a Technical Support Manager, you will resolve customer issues reported to us by phone, chat, web, online forums, and other channels.
- In addition to reacting to customer issues, you may also contribute to multiple proactive support activities; develop and present webinars, hosting Q&A sessions on our online communities, and publishing technical articles
TECHNICAL SUPPORT:
- Respond to support requests through multiple channels and following documented processes.
- Document support interactions in a company-wide case management system.
- Advance unresolved issues to senior staff.
- Research, verify, and document product defects.
- Manage personal backlog of support requests.
- Manage customer and partner expectations by providing updates on progress.
INTERNAL SUPPORT:
- Participate in product BETA programs and product testing events organized by the product division development teams.
- Remain informed on improvements in supported products in relevancy to the ENI industry.
- Support the fundamental development of knowledge base quality.
- Influence product management and product development to make improvements.
MINIMUM QUALIFICATIONS:
- Bachelors in Engineering or related.
- 3 years of ENI industry experience.
- Proficiency or familiarity using Autodesk Civil 3D software in a production environment
- Customer Support and Troubleshooting Experience
WHO YOU ARE:
- You are People-Minded and Influential. You can empathize with, respond to, and troubleshoot customer issues, and enjoy being a role model that inspires others and fosters positive environments.
- You can act quickly based on sound logic and consideration of consequences.
- You can clarify assignments, prioritize work and take ownership to ensure it’s done.
- You can strategize and articulate recommendations and rationale that builds support with important decision makers.
- You are Curious. You learn from mistakes and are always looking for opportunities to develop new skills.
Job Type: Contract
Pay: $30.00 - $33.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- MA 02210, United States: Relocate before starting work (Required)
Work Location: In person
Salary : $30 - $33
