Patient Care Coordinator

Job Description

Results Physiotherapy , a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in

North Charleston, SC.

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.
  
  

A day in the life of a Patient Care Coordinator{​{:}

• }Greets everyone who enters the clinic in a friendly and welcoming manner
• .Schedules new referrals received by fax or by telephone from patients, physician offices
• .Verifies insurance coverage for patients
• .Collects patient payments
• .Maintains an orderly and organized front office workspace
• .Other duties as assigned
  
  

.Fulltime positions include{​{:

• }}Annual paid Charity Day to give back to a cause meaningful to y
• ouMedical, Dental, Vision, Life, Short-Term and Long-Term Disability Insuran
• ce3-week Paid Time Off plus paid holida
• ys401K company mat
  
  

chPosition Summary{​{:

}} The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitati

on.Responsibilities{​{

• :}} Core responsibili
• tiesCollect all money due at the time of ser
• viceConvert referrals into evaluat
• ionsSchedule patient vi
• sitsCustomer Ser
• viceCreate an inviting clinic atmosph
• ere.Make all welcome c
• allsMonitor and influence arrival rate through creation of a great customer experi
• encePractice Manage
• mentManage schedule efficie
• ntlyManage document rou
• tingManage personal over
• timeManage non-clinical documenta
• tionManage depo
• sitsManage caseload, D/C candidate, progress note, and insurance repor
• tingMonitor clinic inven
• toryTrai
• ningo Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process upda
• tes.Complete quarterly compliance traini
  

ng. Qualifications{

• ​{:}}High School Diploma or equiv
• alentCommunication skills – must be able to relate well to Business Office and Field leade
• rshipAbility to multitask, organizational detail, ability to meet deadlines, work with little to no superv
• isionAs a member of a team, must possess efficient time management and presentation s
  
  

killsPhysical Requirements{

• ​{:}} This position is subject to inside environmental conditions{​{:}} protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor envir
• onment.This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as
• needed.This position is subject to sedentar
• y work.Constantly sits, with ability to interchange with standing as
• needed.Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situ
• ations.Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipu
• lation.Constantly uses repetitive motions t
• o type.Must be able to constantly view computer screen (near acuity) and read items on
• screen.Must have ability to comprehend information provided, use judgement to appropriately respond in various situ
• ations.Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-
• 20 lbs.Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to sh
  
  

oulder.This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue ha

rdship.Please do not contact the clinic di

rectly.Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstream

family.Click Here To Learn Even More About U

pstreamUpstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.