What are the responsibilities and job description for the Senior Account Manager position at ReSupply?
Position & Company Overview:
Resupply is seeking a customer-centric, team player to join us on our journey to reinvent and forever change the supply-chain of charitable contributions within the U.S. We are seeking someone who will be passionate about our mission and partnerships as we turn household goods into emergency relief for those in need. If you're driven by a desire to make a positive impact, then we want to talk to you!
As a Senior Account Manager, you will be responsible for building and maintaining trusting relationships with key nonprofit partner organizations. You will manage proper onboarding of new accounts and monitor account health and satisfaction over time. You will take a proactive approach in communicating value-add campaigns, such as product releases and marketing materials, to expand your assigned accounts.
Our small, tight-knit team is seeking a candidate who will work closely with us at our Downtown Boston headquarters. We work best when we can all innovate together in an open, collaborative environment. Our culture is built on the foundation of thinking disruptively, obsessing over adding value, and reaching out to support one another as we strive to Make Giving Simple and have fun doing it!
Click to learn how Resupply is forever changing charitable giving: https://www.youtube.com/watch?v=AVW60dsKJq0&t=6s
A successful Senior Account Manager will be responsible for:
- Training & onboarding all stakeholders for assigned accounts
- Setting up necessary web and phone integrations for accounts, and making upgrades to these over time
- Monitoring partner account health to find opportunities for resolution and provide support for critical escalations as needed
- Analyzing partner data to gain insights into their business performance and developing strategies to drive growth
- Preparing and presenting regular reports to partners on their account metrics in EBRs or QBRs
- Driving Customer Success outcomes such as preventing churn and influencing future lifetime value through higher product adoption, partner satisfaction, and overall health
Position Requirements:
- BS in Communications, Information Technology, Business Administration, or a related field
- 3-5 years of Account Management experience
- Excellent communication skills, ability to listen to and share ideas, and effectively present concepts
- Ability to follow set workflows, track performance, and achieve set objectives
- Adaptability to adjusting strategies and meeting changing needs of the business and industry
- Boston-based as this is primarily an on-site position with some limited flexibility to work remote
ReSupply is an equal opportunity employer. As such, it is our policy to fill positions with qualified candidates regardless of the candidate's race, color, sex, age, religion, ancestry, national origin, citizenship status, marital status, sexual orientation, gender identity, genetic information, disability, pregnancy, military status, veteran status or any other protected group status.