What are the responsibilities and job description for the Member Advisor - Member Experience Center position at REV Federal Credit Union?
Are you passionate about helping people and delivering top-notch service? Do you thrive in a fast-paced environment and love solving problems? If you're nodding along, we’ve got the perfect role for you at REV Federal Credit Union!
As a Member Advisor, you’ll be the friendly voice (and chat wizard) that makes our members’ days brighter. From answering questions about their accounts to assisting with online banking and card inquiries, you’ll be at the heart of creating exceptional experiences for every member.
- Be the Go-To Expert: Help members with everything from account maintenance and disputes to online banking assistance and debit/credit card inquiries.
- Master Multitasker: Juggle calls, chats, and emails like a pro while navigating platforms like Genesys Cloud, Keystone, and Synergy.
- Problem Solver Extraordinaire: Resolve member issues with professionalism and empathy, ensuring every interaction ends on a high note.
- Service Superstar: Process account requests like transfers, payments, and wire transfers with accuracy and care.
- Member Advocate: Share the value of REV services and affiliated products to help members achieve their financial goals.
- You’ll be part of a supportive team that truly values your input.
- Every day is different—no boring routines here!
- You’ll make a meaningful impact by helping members navigate their financial journeys.
- A people-person with a knack for listening and understanding needs.
- Tech-savvy and comfortable using multiple platforms to get the job done.
- Detail-oriented with a commitment to delivering top-notch service.
- A quick thinker who thrives under pressure.
Ready to join a team that makes a difference? Apply today and help us show our members what it means to be part of the REV family!
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
- Enthusiastic: Shows intense and eager enjoyment and interest
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Goal Completion: Inspired to perform well by the completion of tasks
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
