What are the responsibilities and job description for the Medical Customer Service Representative position at Revive Counseling and Wellness?
Job Description
The primary goal of this position is to increase client appointments.
Responsibilities include, but are not limited to:
· Communicating with new and current clients in a friendly and professional manner. Communication includes answering phone calls/ returning voicemails, emails, contact forms, and messages.
· Efficiently schedule client appointments with appropriate provider.
· Collect client information and accurately enter information in EMR.
· Send intake paperwork and follow-up with clients regarding paperwork completion.
· Stay up to date on practice locations, populations served, and clinician schedules.
· Maintain confidentiality of clients and ensures compliance with healthcare regulation, including HIPAA.
· Manage and maintain office environments.
· Gather/ organize client demographic information.
· Maintain office documentation.
· Contact pharmacies/ inquire about refills.
· Maintain referral directory and provide appropriate resources to clients.
What are we looking for?
- Efficient and friendly verbal and written communication
- Strong attention to detail
- Positive and helpful attitude
- Efficient time management and workload prioritization
- Strong multitasking skills
- Understanding of common medical terminology and HIPPAA regulations.
Schedule/ Compensation
- Monday- Thursday: 10:00am-6:00pm - In Person split between Rocky River, OH and University Heights, OH
- Friday: 10:00am-4:00pm- Remote
- $20.00/hour
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 30 – 40 per week
Shift:
- Day shift
- Evening shift
Application Question(s):
- Are you able to work in office four days/week rotating between Rocky River, OH and University Heights, OH?
- Please use this link to complete a two question survey. There are no right or wrong answers and the survey takes about 10-15 minutes to complete. You may need to copy and paste the URL in a new window.
Survey: https://go.cultureindex.com/p/Jd7R6QlpOfA9EsiE
Experience:
- Customer service: 3 years (Required)
- Medical receptionist: 3 years (Required)
Work Location: Hybrid remote in Cleveland, OH 44118
Salary : $20